Patty Payne
Yuma,AZ
Summary
Dynamic customer service professional with a strong foundation in active listening, empathy, and CRM proficiency, dedicated to enhancing customer engagement and satisfaction. Proven experience in multitasking and data entry ensures accuracy while streamlining operations for optimal efficiency. Committed to leveraging extensive product knowledge and sound decision-making skills to drive business growth and foster customer loyalty. Passionate about creating positive experiences that resonate with customers and contribute to long-term success.
Overview
22
22
years of professional experience
Work History
Customer Service
LiveOps
09.2015 - 02.2016
- Took inbound sales and information calls from a variety of clients. Data entry.
Data Entry
TDEC
01.2010 - 12.2020
- Entered rough data into spreadsheets virtually on different projects as needed.
Customer Service
ACD Direct, Inc
09.2015 - 06.2020
- Answered incoming calls and emails, providing front line customer support or assistance with product and service transactions.
Consumer Credit Card Disputes
US Bank Service Center
08.1998 - 06.2004
- I did research and processed consumer credit card disputes. I also took incoming dispute calls on a special billing disputes group.
- Investigated disputed transactions to identify unauthorized activity, enhancing fraud detection and safeguarding customer accounts against potential losses.
- Verified transaction details and collaborated with merchants to expedite dispute resolutions, enhancing customer satisfaction through timely and accurate case closures.
- Analyzed dispute documentation to identify inconsistencies, accelerating investigation accuracy and supporting regulatory compliance within credit card operations.
Education
GENERAL BUSINESS DIPLOMA -
Interstate Business College
Fargo, North Dakota09-1985
MEDICAL SECRETARY DIPLOMA - undefined
MN State Community College
Detroit Lakes, Minnesota07-1997
Skills
- Active listening
- Empathy
- Multitasking
- Data entry
- Product knowledge
- Decision making
- Patience
- CRM proficiency
- Customer engagement
Timeline
Customer Service
LiveOps
09.2015 - 02.2016
Customer Service
ACD Direct, Inc
09.2015 - 06.2020
Data Entry
TDEC
01.2010 - 12.2020
Consumer Credit Card Disputes
US Bank Service Center
08.1998 - 06.2004
MEDICAL SECRETARY DIPLOMA - undefined
MN State Community College
GENERAL BUSINESS DIPLOMA -
Interstate Business College