Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christy Morgan

Mesquite

Summary

Detail-oriented Customer Service Professional experienced in managing customer service operations and enhancing team performance. Delivered exceptional patient support by evaluating and verifying benefits while safeguarding sensitive data. Focused on fostering collaboration and problem-solving to drive results in fast-paced environments.

Overview

7
7
years of professional experience

Work History

Customer Service

Health Works Inc
08.2022 - 12.2025
  • Answered inbound calls from patients regarding insurance benefits, ensuring clarity and understanding of coverage options
  • Updated caller demographics, enhancing data accuracy for improved patient service.
  • Assisted callers in locating nearby doctor offices, facilitating access to healthcare services

Medical Document Specialist

National Medical
02.2019 - 02.2022
  • Facilitated timely submission of medical documentation to insurance payers, ensuring compliance with regulatory standards.
  • Verified accurate and prompt submission of medical documentation to providers through systematic follow-ups.
  • Managed document workflow processes to ensure timely and accurate information delivery.
  • Collaborated with cross-functional teams to streamline documentation protocols and enhance efficiency.

Insurance Verification

B & J Enterprise
08.2018 - 12.2019
  • Expedited insurance verification procedures to enhance prompt service delivery and improve claim processing.
  • Insurance verification to include, obtaining prior authorizations for services
  • Maintained patient records by updating insurance coverage, addresses, and demographic information for compliance and accuracy.
  • Documented systems per insurance verification guidelines to ensure accurate, timely reimbursement.
  • Guided patients through understanding their insurance options to enhance service experience.

Education

High School -

Longview
TX
05-2018

Skills

  • Customer Service Inbound/ Outbound
  • Claims Processing
  • Active listening
  • Data entry
  • Computer proficiency
  • Follow-up skills
  • Active listening
  • Conflict resolution
  • Critical thinking
  • Professional telephone demeanor
  • Follow-up skills

Timeline

Customer Service

Health Works Inc
08.2022 - 12.2025

Medical Document Specialist

National Medical
02.2019 - 02.2022

Insurance Verification

B & J Enterprise
08.2018 - 12.2019

High School -

Longview