Patty Ramirez
McAllen,United States
Summary
Proven hospitality professional with a track record of enhancing customer satisfaction and streamlining operations at Texas De Brazil. Expert in health codes compliance and customer service, demonstrating strong multitasking and clear communication. Trained new hires, improved service efficiency, and maintained high compliance standards, contributing to a positive and productive work environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Bartender
P.F. Chang's Bistro
McAllen, TX
03.2020 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Server
Texas De Brazil
McAllen, TX
11.2018 - 09.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
- Answered customers' questions, recommended items, and recorded order information.
Education
Associate Of Applied Science - Pharmacy Technology
South Texas College
McAllen, TX05.2024
Associate Of Art - Interdisciplinary Studies
South Texas College
McAllen, TX12.2023
Skills
- Strong multitasking
- Customer Service
- Clear and effective communication
- Patience and Tolerance
- Highly reliable
- Team player attitude
- Engaging personality
- Organizational ability
- Hospitality service expertise
- Performance Improvement
- Health codes compliance
Certification
BLS
Languages
Spanish
Native or Bilingual
Timeline
Bartender
P.F. Chang's Bistro
03.2020 - Current
Server
Texas De Brazil
11.2018 - 09.2023
Associate Of Applied Science - Pharmacy Technology
South Texas College
Associate Of Art - Interdisciplinary Studies
South Texas College