Summary
Overview
Work History
Education
Skills
Qualification Summary
Timeline
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Hilda P Real

Hilda P Real

Albany,CA

Summary

Bilingual medical biller with over 20 years of experience in accounts receivable and payable. Eager to find the right facility where current skills will be useful and where I can learn new skills. Self-motivated and compassionate professional with strong communication, interpersonal, research, presentation, and leadership skills with the capability to provide human behavior information, human advocacy, and referral services.

Overview

5
5
years of professional experience

Work History

Front Office Receptionist

Union Square Dermatology
01.2023 - 01.2025
  • Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
  • Maintained clean reception area to promote positive, professional environment for clients.
  • Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
  • Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
  • Collaborated with team members for smooth workflow, supporting colleagues during peak hours or absences.
  • Assisted management with administrative tasks such as data entry, filing, and report generation as required.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Handled payments efficiently using company''s billing software which contributed to improved financial record keeping.
  • Participated in regular training sessions to stay up-to-date with company policies and industry best practices, ensuring consistent adherence to established guidelines.
  • Demonstrated adaptability in accommodating last-minute changes or emergencies in appointment scheduling without compromising overall efficiency.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Scheduled, coordinated and confirmed appointments.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.

Field Site Supervisor

Curative
01.2020 - 01.2022
  • The Field Site Supervisor are accountable for the testing and vaccination sites within their designated region(s) and serve as the primary point of contact between the sites and their regional manager
  • This position requires consistent communication with each of the current site leaders in the region
  • The daily and weekly total vaccination counts are reviewed
  • Responsible for coordinating scheduling with each of your sites and preventing problems
  • Supervise and ensure all courier services, such as UPS pickups, are performed at the site
  • Assists in developing, planning, organizing and coordinating the technical and administrative functions of lab services
  • Elevated the lab image as an accident-free lab for two years by following and enforcing high-level safety standards
  • Played a key role in crafting SOPs for five pieces of lab equipment including the mobile van and testing kits
  • Monitored and mentored a field site of 10 people

Education

Medical Billing and Coding Certificate -

American Career College
Ontario, California

Skills

  • HIPPA Certified
  • Billing-Claims Processing
  • Insurance Verification
  • Medical Billing Methods
  • Interpersonal Skills
  • Relationship Building
  • Qualitative Research
  • Quantitative Research
  • Financial Oversite
  • Data Management
  • Public Relations
  • Education
  • Team Building
  • Leadership
  • Cross-functional Collaboration

Qualification Summary

Bilingual medical biller with over 20 years of experience in accounts receivable and payable. Eager to find the right facility where current skills will be useful and where I can learn new skills. Self-motivated and compassionate professional with strong communication, interpersonal, research, presentation, and leadership skills with the capability to provide human behavior information, human advocacy, and referral services., HIPPA Certified, Billing-Claims Processing, Insurance Verification, Medical Billing Methods, Interpersonal Skills / Relationship Building, Qualitative & Quantitative Research, Financial Oversite and Data Management, Public Relations & Education, Team Building & Leadership, Cross-functional Collaboration

Timeline

Front Office Receptionist

Union Square Dermatology
01.2023 - 01.2025

Field Site Supervisor

Curative
01.2020 - 01.2022

Medical Billing and Coding Certificate -

American Career College

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Hilda P Real