Patty Scappaticci
Phoenix,AZ
Summary
Delivers results, makes good decisions through results oriented thinking and using business and analytical skills to assess and problem solve. Fosters consumer commitment by understanding the changing environment and diverse consumer needs, Strong merchandiser using business analytics making smart decisions on product placement to drive sale and profitability. Leads and influences team by being motivational and credible leader.
Overview
16
16
years of professional experience
Work History
Recruiting Coordinator
Winston Retail Solutions
08.2022 - Current
- Operated and maintained applicant tracking and candidate management systems.
- Coordinated incoming job requisitions and applications.
- Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
- Scheduled and conducted 20 interviews weekly.
- Reached out to qualified referral candidates to obtain applications.
- Specialized in recruiting well-qualified Retail and Merchandising candidates.
- Developed recruiting strategies to identify qualified candidates and build network.
Assistant Store Manager
Total Wine Spirits & More
04.2018 - 03.2023
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings, goal of 85 actual rating average 90.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
District Manager
BCBG Max Azria Group
08.2018 - 06.2020
- Supervised 20 locations to enforce high-quality standards of operation across Arizona, Nevada. Northern California and Hawaii.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Modeled best practices for sales and customer service.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Coordinated with other district managers to actualize performance improvement strategies.
District Manager
White House Black Market
07.2013 - 07.2018
- Supervised 12 locations covering Arizona, New Mexico and Utah to enforce high-quality standards of operation.
- Recruited and hired premium talent to fill current and future Store Manager positions.
- Modeled best practices for sales and customer service with highest customer service score in region in 2014.
General Manager
Old Navy
12.2011 - 07.2018
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
District Sales Manager
Nike Factory Store
06.2007 - 04.2010
- Responsible for overall operations of 10 stores covering Arizona, Nevada, Colorado and California.
- Set annual budgets, product assortment, community involvement in each location.
- Increased annual revenue by 7 million to 91 in 2010.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
- Participated in Nike Events including Hood to Coast (running from Mt.Hood to Oregon coast relay team).
Education
Bachelor of Science - Marketing
Arizona State University
Tempe, AZ12.1984
Skills
- Business Administration
- Staff Management
- Sales Reporting
- Team Recruiting and Onboarding
- Recruiting and Hiring
- Product Allocation
- Customer Needs Assessments
- Organizational Analysis
- Strategic Planning
- Team Development
- P&L Responsibility
- Interpersonal Communications
- Leadership Skills
- Retail Effectiveness
Timeline
Recruiting Coordinator
Winston Retail Solutions
08.2022 - Current
District Manager
BCBG Max Azria Group
08.2018 - 06.2020
Assistant Store Manager
Total Wine Spirits & More
04.2018 - 03.2023
District Manager
White House Black Market
07.2013 - 07.2018
General Manager
Old Navy
12.2011 - 07.2018
District Sales Manager
Nike Factory Store
06.2007 - 04.2010
Bachelor of Science - Marketing
Arizona State University
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