Summary
Overview
Work History
Education
Skills
Timeline
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Patty Urquhart

Macomb

Summary

Professional committed to maintaining high standards and fostering environment conducive to academic integrity. Experienced in managing testing sessions, ensuring adherence to guidelines, and resolving issues promptly. Collaborative team player focused on achieving results and adapting to changing needs. Known for strong organizational skills and reliability.

Overview

21
21
years of professional experience

Work History

Front Desk and Proctor

Macomb Community College
03.2024 - Current
  • Monitored test environments to ensure compliance with established protocols.
  • Assisted in distributing examination materials to participants effectively.
  • Observed testing sessions to uphold integrity and prevent academic dishonesty.
  • Provided support in setting up testing equipment and ensuring functionality prior to exams.
  • Maintained confidentiality of exam materials by securely storing all documents in designated locations before, during, and after testing periods.
  • Maintained compliance with test center policies, practices and procedures.
  • Streamlined exam processes by efficiently distributing, collecting, and organizing test materials before, during, and after examinations.
  • Contributed to fair assessment practices by reporting any cases of academic dishonesty or misconduct according to established procedures.
  • Leveraged computers to administer tests, record scores, and create appointments.
  • Supported students with special needs by facilitating accommodations in accordance with institutional policies and guidelines.
  • Collaborated with faculty members to refine testing policies and adapt them to new formats or modalities of assessment, such as online or remote exams.
  • Troubleshot issues with computer-based examinations.
  • Assisted faculty with setting up tests and coordinating test spaces.

Customer Service

Mannino's Bakery
12.2019 - 12.2024
  • Provided excellent customer service, addressing concerns promptly and courteously.
  • Delivered excellent customer service for repeat business.
  • Utilized customer feedback to improve customer service.
  • Led cashiers and associates in providing thoughtful customer service.
  • Helped bakers and cake decorators when necessary.

Senior Account Manager

Entertainment Publications
10.2004 - 05.2015
  • Developed and implemented strategic account plans aligning with client goals and company objectives.
  • Cultivated strong client relationships through regular communication and feedback sessions.
  • Identified opportunities for account growth, resulting in increased revenue streams.
  • Negotiated contracts and pricing agreements, ensuring favorable terms for both parties involved.
  • Collaborated with cross-functional teams to deliver tailored solutions for key accounts.
  • Created customized sales proposals for key accounts, showcasing unique solutions tailored to their specific needs.
  • Utilized CRM software to effectively track account information, sales activities, and client interactions for improved efficiency in managing key accounts.

Education

Bachelor of Science - Business Administation, Marketing

Central Michigan University
Mount Pleasant, MI

Skills

  • Documentation skills
  • Behavior monitoring
  • Test administration
  • Confidentiality
  • Testing security
  • Strong organization
  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Multitasking Abilities
  • Organizational skills
  • Team collaboration

Timeline

Front Desk and Proctor

Macomb Community College
03.2024 - Current

Customer Service

Mannino's Bakery
12.2019 - 12.2024

Senior Account Manager

Entertainment Publications
10.2004 - 05.2015

Bachelor of Science - Business Administation, Marketing

Central Michigan University

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Patty Urquhart