Patricia Randle
Princeton,TX
Overview
19
19
years of professional experience
Summary
Dependable Patient Access Representative skilled in patient registration and documentation management. Promotes office efficiency and patient satisfaction with expert support. Service-oriented team player trained in EMR updating.
Work History
Front Desk Receptionist
Kids Dental
02.2025 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Patient Services Representative
Key Whitman Eye Center
09.2022 - 10.2024
- Scheduled patient appointments and managed changes or cancellations efficiently.
- Assisted in the orientation of new staff by sharing knowledge and best practices.
- Facilitated communication between patients, families, and healthcare providers to ensure quality care.
- Participated in quality assurance programs to maintain high standards of patient care.
Scheduling Coordinator
Steele Family Dentistry
09.2006 - 04.2022
- Sent out scheduled appointment reminders to patients or clients via telephone or email.
- Answered various scheduling inquiries from patients or clients via telephone or email.
- Maintained customer or patient confidence and protected operations by keeping information confidential.
- Called patients or clients to set up appointments and determine availability.
Education
Nursing
McClennan Community College
Waco, TXHigh School Diploma - undefined
North Mesquite High
Mesquite, TX05.1981
Skills
- Appointment Scheduling
- Multitasking Capabilities
- Clinical data entry
- Reliability
- Documentation skills
- Medical History Documentation
- Privacy laws
- Critical Thinking
- Reliability and Dedication
- Ethical Conduct
- Task Prioritization
- Written Communication
- Scheduling appointments
- Problem-Solving
- Medical Terminology
- Organizational Skills
- Interpersonal Communication
- Customer Service
- Patient Registration
- Customer service
- Time management
- Listening skills
- Telephone etiquette
- Data entry
- Team collaboration
- Appointment scheduling
- Verbal and written communication
- Office organization
- Sensitive information handling
- Call routing
- Clerical support
- Proficient in [software]
Accomplishments
- My hobbies are hospitality, camping, sewing, cooking. I love being helpful to people-I thrive on it.
- I Have taken insurance courses, customer service courses, HIPPA compliance, I enjoy learning and have gotten all basics completed in college and one semester of nursing school.
Timeline
Front Desk Receptionist
Kids Dental
02.2025 - Current
Patient Services Representative
Key Whitman Eye Center
09.2022 - 10.2024
Scheduling Coordinator
Steele Family Dentistry
09.2006 - 04.2022
High School Diploma - undefined
North Mesquite High
Nursing
McClennan Community College
Hobbies and Interests
I love entertaining and have a big heart for hospitality I also like to go camping, cooking, and swimming.
Community Service
I was a volunteer at a crisis pregnancy center and also kept PTA records for an elementary school I have taught ladies Bible class and the various community projects through my church
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