Patty "PJ" Gould
Gonzales,LA
Summary
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
24
24
years of professional experience
Work History
Internet Manager
Subaru of Baton Rouge
04.2022 - Current
- Provided exceptional customer service by responding promptly to inquiries via phone, email, and text and maintaining positive relationships with clients.
- Listen actively to customer needs and respond in a timely manner addressing concerns.
- Ensure a positive and professional customer experience.
- Maintain accurate records of customer interactions in a CRM system.
- Schedule appointments for potential customers with sales or service departments.
Confirm appointments and provide reminders to customers. - Work collaboratively with sales
- Provide support to sales and service professionals.
- Maintain up-to-date knowledge of vehicle inventory
Compounding Pharmacy Technician
Prescription Compounds
06.2001 - 06.2020
- Prepare and dispense custom medications according to physician orders and standard compounding procedures.
- Measure, mix, and package ingredients to create specific formulations.
- Maintain accurate and up-to-date records of compounded medications, ingredients, and supplies.
- Monitor and record inventory of chemicals, materials, consumables, and other required items.
- Order supplies and ensure adequate stock levels.
- Follow standard operating procedures (SOPs) and ensure all medications meet quality control standards and comply with regulatory requirements.
- Maintain a clean and organized work area, including the sterile compounding area if applicable.
Double-check calculations, record compounding procedures, lot and expiry dates of ingredients. - Assist pharmacists with medication therapy management
- Assist patients and provide information regarding their compounded medications.
- Providing customer service and answering patient questions.
Skills
- Customer relationship management
- CRM software
- Data analysis
- Inventory management
- Sales support
- Attention to detail
- Scheduling and coordinating
- Organizational skills
- Computer skills
Timeline
Internet Manager
Subaru of Baton Rouge
04.2022 - Current
Compounding Pharmacy Technician
Prescription Compounds
06.2001 - 06.2020
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