Paul Beetschen
Kenosha,WI
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Member Service Associate
Costco
Kenosha, WI
04.2017 - 09.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promptly responded to inquiries and requests from prospective customers.
- Managed timely and effective replacement of damaged or missing products.
Garden Center Associate
Meijer
Pleasant Prairie, WI
05.2016 - 09.2016
- Greeted customers, helped locate merchandise and suggested suitable options.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
Gas Station Attendant
Costco
Mettawa, IL
05.2010 - 09.2014
- Maintained clean and orderly work station.
- Built trustful relationships with customers to encourage return visits.
- Cleaned up gas and other spills in accordance with spill procedures.
- Offered assistance to customers unfamiliar with fueling vehicles, demonstrating appropriate measures for pumping gas.
Education
High School Diploma -
Zion Benton High
Zion, IlSkills
- Multitasking and Prioritization
- Customer Data Confidentiality
- Efficient and Detail-Oriented
- Upselling Products and Services
- Verbal and Written Communication
- Upbeat and Positive Personality
- Issue and Complaint Resolution
- Courteous with Strong Service Mindset
- LiveChat Messaging
- Computer Proficiency
- Proactive Self-Starter
Timeline
Member Service Associate
Costco
04.2017 - 09.2019
Garden Center Associate
Meijer
05.2016 - 09.2016
Gas Station Attendant
Costco
05.2010 - 09.2014
High School Diploma -
Zion Benton High
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