Paul Bloor
Tampa,FL
Summary
Dynamic professional dedicated to delivering exceptional customer service and sales experiences that consistently exceed expectations. Expertise in addressing inquiries from both existing and potential customers with empathy and a genuine, professional approach. Committed to taking ownership of every customer interaction, ensuring needs are met with diligence and care. Proven track record of fostering positive relationships that enhance customer satisfaction and loyalty, driving business success through a customer-centric focus.
Overview
40
40
years of professional experience
Work History
Data Collection Assignment
Kelly Services/ Dodge Construction Network
Remote
02.2024 - 03.2025
- Made outbound phone calls to construction companies to inquire which company was awarded a construction project and has any work had begun on the project.
- Enter the results of the questions on a data form, and ‘issue’ the report.
- Remote
Customer Service Representative
Remote CDC Covid 19 Vaccination Hotline Customer Service
Remote
- Answer questions regarding the Covid 19 vaccination. The company overhire and ended up laying off half of the staff due to the lack of calls.
Customer Service Representative
Sitel Remote Customer Service
Remote
- Customer service concierge for PNC Bank’s purchase of BBVA American Bank. The campaign fell through, and everyone was laid off.
Customer Service for Cuisinart
Computer Generated Solutions
Tampa
10.2019 - 01.2020
- Answering customers’ emails and resolving situations regarding all Cuisinart cookware.
- Offered solutions to either correct product problems, repair the product, or replace a defective device.
Sales/Customer Service
Stahl Security/SOS
New Port Richey
09.2016 - 12.2018
- Qualified potential customers for outside sales representatives.
- Customer service addressing the effectiveness and satisfaction after the security system was installed.
Customer Service for IKEA
Experis Staffing
Sarasota, FL
05.2016 - 09.2016
- Educated IKEA customers regarding the recall options for the unsafe IKEA furniture.
- Was promoted to Business Associate, Customer Service Inventory Representative for every IKEA store in the United States.
- Took ownership of inventory inquiries, delivery, and internet sales for all IKEA products.
Education
High School Diploma -
Salem High School
Salem, OHSkills
- Amicable disposition, exemplary people skills, and the ability to interact with a wide diversity of personalities
- Active listening
- Excellent communication
- Organization and time management
- The ability to solve situations with innovative, creative solutions
- Experience in Microsoft Word, Outlook, and some CRM programs
- Attention to detail
- Dependable and responsible
Languages
English
Native or Bilingual
Timeline
Data Collection Assignment
Kelly Services/ Dodge Construction Network
02.2024 - 03.2025
Customer Service for Cuisinart
Computer Generated Solutions
10.2019 - 01.2020
Sales/Customer Service
Stahl Security/SOS
09.2016 - 12.2018
Customer Service for IKEA
Experis Staffing
05.2016 - 09.2016
Customer Service Representative
Remote CDC Covid 19 Vaccination Hotline Customer Service
Customer Service Representative
Sitel Remote Customer Service
High School Diploma -
Salem High School