Paul Boyd
Springfield,MA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Car Wash Manager
Washville
Springfield, MA
11.2023 - 12.2024
- Established open communication channels between employees and management, fostering an inclusive work environment where concerns could be addressed promptly.
- Improved customer satisfaction by implementing efficient car wash processes and maintaining a clean environment.
- Provided ongoing guidance to team members on proper techniques for washing various vehicle types, ensuring consistent service quality across all jobs.
- Oversaw regular equipment inspections, identifying necessary repairs or replacements before they impacted operations or safety risks emerged.
- Implemented targeted marketing strategies that increased customer retention and attracted new clients.
- Ensured safety procedures were followed by all employees to prevent accidents and maintain a safe working environment.
Machine Operator
Yankee Candle
South Deerfield, MA
08.2023 - Current
- Operated machining equipment safely with team of operators.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Complied with company and OSHA safety rules and regulations.
- Set up and adjusted equipment and properly configured machines for daily operation.
Car Wash Manager
Golden Nozzle Car Wash
West Springfield, MA
04.2017 - 08.2023
- Greeted customers and assessed needs to recommend suitable car wash services.
- Maintained and repaired car wash equipment to meet operational demand.
- Managed car wash supplies and materials inventories for timely reordering and replenishment.
- Completed daily operational paperwork, order records and payment receipts for up-to-date documentation.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Key Holder
Warren Hardware
Boston, MA
03.2016 - 02.2017
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales and met paint brand sale goals.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
Truck Driver
Goodwill Outlet
Springfield, MA
08.2014 - 02.2016
- Operated with safety and skill to avoid accidents and delays.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Maintained daily, legible DOT log book and submitted corresponding documents.
Crew Member
Dunkin' Donuts
Springfield, MA
09.2015 - 11.2015
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
Crew Member
Dunkin' Donuts
Chicopee, MA
05.2014 - 07.2015
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
Sales Representative
Sears
Holyoke, MA
12.2012 - 10.2013
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Dish Machine Operator
Aramark
Springfield, MA
08.2011 - 10.2012
- Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless.
- Efficiently loaded and unloaded dishwashers, cleaning by hand large pots or Type items used often by kitchen staff.
Education
Chicopee High School
Chicopee, MA06.2011
Skills
- Time Management
- Customer Service
- Product and Service Sales
- Sales Strategy Development
- Equipment Monitoring
- Complex Problem-Solving
- Attention to Detail
Timeline
Car Wash Manager
Washville
11.2023 - 12.2024
Machine Operator
Yankee Candle
08.2023 - Current
Car Wash Manager
Golden Nozzle Car Wash
04.2017 - 08.2023
Key Holder
Warren Hardware
03.2016 - 02.2017
Crew Member
Dunkin' Donuts
09.2015 - 11.2015
Truck Driver
Goodwill Outlet
08.2014 - 02.2016
Crew Member
Dunkin' Donuts
05.2014 - 07.2015
Sales Representative
Sears
12.2012 - 10.2013
Dish Machine Operator
Aramark
08.2011 - 10.2012
Chicopee High School