Summary
Overview
Work History
Education
Skills
Timeline
Generic

Paul Brown

Austin,TX

Summary

My diverse employment and educational background has collectively contributed to my exceptional workplace capabilities. As a student and manager I honed my organizational and strategical skills overseeing teams and working with others through various operations to ensure efficiency and success. My tenure as a waiter sharpened my interpersonal and customer service skills and allowed me to develop critical ways of thinking and problem solving to ensure customer satisfaction. Moreover, my extensive experience working as an intern has instilled in me a keen eye for detail, as well as a commitment to accuracy and deep understanding of customer and client satisfaction.


Overview

3
3
years of professional experience

Work History

Asset Protection Detective

Macy's
09.2024 - Current
  • Conducted surveillance to identify and deter theft and fraud in retail environment.
  • Collaborated with law enforcement to report incidents and provide evidence for investigations.
  • Assisted in training staff on loss prevention techniques and safety protocols.
  • Analyzed store activity reports to detect patterns of suspicious behavior or inventory discrepancies.
  • Implemented strategies to enhance security measures and minimize potential losses.
  • Engaged with customers to promote a secure shopping experience while addressing concerns proactively.
  • Documented incidents accurately, ensuring compliance with company policies and legal requirements.

Architectural Intern

Stayner Architects
05.2023 - 08.2024
  • Assisted in developing architectural drawings using AutoCAD and Revit, ensuring design accuracy and compliance with regulations.
  • Collaborated with project teams to create detailed presentations for client proposals and design reviews.
  • Conducted site visits to assess existing conditions and gather necessary information for project development.
  • Participated in design brainstorming sessions, contributing innovative ideas to enhance project outcomes.
  • Researched materials and systems to support sustainable design practices in various projects.
  • Developed 3D models and renderings to visualize designs, enhancing client understanding and engagement throughout the process.

Head Waiter

Buffalo Wild Wings
08.2022 - 12.2022
  • Delivered exceptional customer service, enhancing guest satisfaction and dining experience.
  • Managed table assignments and coordinated with kitchen staff to ensure timely food delivery.
  • Trained new waitstaff on menu offerings, service protocols, and company standards.
  • Assisted in maintaining cleanliness and organization of dining area during high-volume shifts.
  • Processed payments accurately and efficiently using point-of-sale systems.
  • Resolved guest complaints promptly, fostering positive relationships and repeat business.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.

Party Manager

Altitude Trampoline Park
01.2022 - 05.2022
  • Managed party logistics, ensuring seamless coordination of events and guest experiences.
  • Assisted in developing engaging party packages tailored to customer preferences.
  • Facilitated communication between clients and staff to uphold service quality standards.
  • Organized supplies and equipment for parties, maintaining readiness and safety protocols.
  • Maximized client retention by providing exceptional service and personalized attention to details.
  • Enhanced guest satisfaction by efficiently managing party operations and addressing concerns promptly.

Education

Bachelors of Architecture - Architecture

The University of Texas
Austin, TX
05-2027

High School Diploma -

Robert M, Shoemaker High School
Killeen, TX
05-2022

Multiple Certifications - Archutecture

Killeen Career Center
Killeen, TX
05-2022

No Degree - General Studies

Central Texas College
Killeen, TX
05-2022

Skills

  • Computational skills
  • Proficiency in AutoCAD
  • Proficiency in Revit
  • Architectural design
  • Relationship management
  • Customer service
  • Schedule management
  • Proficiency in Journal Entries
  • Comfort with selling items
  • Very proficient with technology; 15 years using computers

Timeline

Asset Protection Detective

Macy's
09.2024 - Current

Architectural Intern

Stayner Architects
05.2023 - 08.2024

Head Waiter

Buffalo Wild Wings
08.2022 - 12.2022

Party Manager

Altitude Trampoline Park
01.2022 - 05.2022

Bachelors of Architecture - Architecture

The University of Texas

High School Diploma -

Robert M, Shoemaker High School

Multiple Certifications - Archutecture

Killeen Career Center

No Degree - General Studies

Central Texas College