Summary
Overview
Work History
Education
Skills
Timeline
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Paul Carlisle

Hamilton,OH

Summary

Versatile Support Specialist skilled handling data, technical issues and personnel support tasks in call center environment. Self-motivated and attentive with good interpersonal and problem-solving abilities. Offering 10 years of experience in support.

Overview

2027
2027
years of professional experience

Work History

Support Specialist

Kroger
2017 - Current
  • Provided in-depth technical support via phones for front end related issues
  • Provided mentoring and training to agents at all levels to ensure compliance and enhance performance
  • Collaborated with team members to enhance service delivery and customer satisfaction.
  • Oversaw self-service tickets and call queues to guarantee comprehensive coverage.

Insourced Technology Engineer

Kroger
05.2018 - 04.2020
  • Creating Kroger Security Plans for Various Projects including Enterprise Data Catalog, Informatica Cloud and file systems.
  • Developing applications which store database server connection information and makes it viewable to the user. This utilizes java and SQL with Oracle and DB2 Tables
  • Performing updates to Informatica software on Unix servers
  • Coordinating Disaster Recovery Tests and Server Outages
  • Worked with Enterprise Data Catalog Administration

Client Support Specialist 2

NSC Global
01.2016 - 04.2017
  • Software/Hardware Troubleshooting
  • Create technical how to documents
  • Perform Active Directory Password Resets
  • Provide customer support to customers for various Autodesk products (Constructware, Revit, Glue, Docs)
  • Working with higher level teams to dispatch correct technicians/services

Education

Sinclair Community College
Dayton, OH
05-2026

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Hamilton H.S.
Hamilton, OH
05-2015

Skills

  • Client support
  • Point of sale system support
  • Network issue resolution
  • Team leadership

Timeline

Insourced Technology Engineer

Kroger
05.2018 - 04.2020

Client Support Specialist 2

NSC Global
01.2016 - 04.2017

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Hamilton H.S.

Support Specialist

Kroger
2017 - Current

Sinclair Community College
Paul Carlisle