Summary
Overview
Work History
Education
Skills
Timeline
Certification
CustomerServiceRepresentative

Paul Clark

North Brunswick,NJ

Summary

Proven customer service expert from Walmart, adept in critical thinking and data entry, enhanced customer loyalty through empathetic conflict resolution. Skilled in operating under pressure, my background spans from driving for Palmetto Ready Mix to environmental sanitation at Memorial Hospital, demonstrating versatility and a commitment to excellence. Achievements include streamlining operations and significantly improving satisfaction rates.

Overview

9
9
years of professional experience
1
1
Certificate

Work History

Customer Service Representative

Walmart
12.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Yard Spotter

Fed Ex Ground
01.2020 - 11.2024
  • Reported any issues with equipment or surroundings to supervisor.
  • Collaborated with dock workers to facilitate smooth operations.
  • Operated yard spotter vehicle to move trailers within yard.
  • Monitored traffic flow within yard to prevent congestion.
  • Conducted thorough pre-trip inspections of yard tractors, identifying any necessary repairs or maintenance concerns promptly.
  • Maintained an organized yard, positioning trailers in designated spaces to optimize workflow.

Cement Truck Driver

Palmetto Ready Mix
01.2016 - 01.2020
  • Improved vehicle safety by conducting thorough pre-and post-trip inspections, identifying potential hazards, and implementing necessary repairs or adjustments.
  • Enhanced customer satisfaction by maintaining open communication with clients and promptly addressing any concerns or issues.
  • Safeguarded equipment longevity by performing regular maintenance checks and promptly reporting any mechanical issues to management for resolution.
  • Ensured accurate delivery of cement products by diligently cross-referencing order specifications before each trip.
  • Provided timely and accurate delivery updates to dispatchers, enabling efficient coordination with other drivers and ensuring seamless operations.

Environmental Services Housekeeper

Memorial Hospital
02.2016 - 01.2018
  • Communicated with supervisors regarding supply needs to maintain stock levels.
  • Managed waste disposal by sorting and disposing of trash and recyclables.
  • Inspected areas for cleanliness to identify and address any overlooked tasks.
  • Completed thorough sanitization for prevention of infection and spread of germs.
  • Operated cleaning equipment by using vacuums, mops, and floor scrubbers.
  • Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
  • Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
  • Improved infection control measures by meticulously disinfecting high-touch areas in patient rooms, restrooms, and common spaces.

Education

No Degree - Criminal Justice

John Jay College of Criminal Justice
New York, NY
01-1991

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Timeline

Customer Service Representative

Walmart
12.2024 - Current

Yard Spotter

Fed Ex Ground
01.2020 - 11.2024

Environmental Services Housekeeper

Memorial Hospital
02.2016 - 01.2018

Cement Truck Driver

Palmetto Ready Mix
01.2016 - 01.2020

No Degree - Criminal Justice

John Jay College of Criminal Justice

Certification

Certified Ironworker and Rigger. Licensed Class A CDL

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Paul Clark