Paul Coleman
Georgetown,TX
Summary
Dynamic leader with a proven track record in small business operations and customer relations, notably at Grout Pro. Excelled in relationship building and business management, enhancing customer satisfaction and repeat business. Skilled in verbal and written communication, with a knack for maintaining high-quality standards in both services and products.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Owner
Grout Pro
01.2021 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Quality Assurance Tech / Warehouse
Parts People
01.2010 - 02.2012
- Inspected computer components to ensure adherence to the highest quality standards.
- Maintained Warehouse make sure everything was organized and cleanly.
- Unloaded trucks with pallet jacks and organized products in the warehouse.
Tile Repair Technician
Flooring Services of Texas
03.2015 - 01.2021
- Repaired damaged or improperly installed tiles, ensuring high-quality finishes.
- Maintained a clean work environment.
- Communicated with homeowners and Builders to ensure a timely repair.
- Restocked leftover materials left by installers.
Assistant Manager
El Monumento
03.2012 - 04.2015
- Trained employees to operate the restaurant with professionalism and efficiency.
- Insured high quality customer service.
- Oversaw quality of food and beverages.
- Make sure restaurant was cleanly and orderly.
- Make sure inventory was properly stocked
Education
Basics
Del Mar College
Corpus Christi, TXSkills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Business management
- Organization of warehouse products
Certification
Forklift operator
Timeline
Owner
Grout Pro
01.2021 - Current
Tile Repair Technician
Flooring Services of Texas
03.2015 - 01.2021
Assistant Manager
El Monumento
03.2012 - 04.2015
Quality Assurance Tech / Warehouse
Parts People
01.2010 - 02.2012
Forklift operator
Basics
Del Mar College
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