Paul Conner

· Assisted 50+ customers daily with service inquiries, pricing, and scheduling

· Maintained a 98% customer satisfaction rate through proactive issue resolution

· Upsold additional services, increasing revenue by 15% in 2023

· Managed a high volume of inbound and outbound calls while ensuring quality service

· Led a team of 3 representatives, ensuring service goals and quality standards were met

· Trained new hires, improving efficiency and reducing onboarding time by 30%

· Increased customer retention by 20% in 2019 by implementing service improvements

· Assisted customers via phone, answering product inquiries and processing orders

· Maintained accurate records of orders, ensuring 100% order accuracy

· Delivered orders while maintaining on-time delivery rates above 95%

· Managed cash transactions, handling an average of $500+ in daily sales

· Provided service and sales support to clients, ensuring clear and accurate information

· Trained new employees on customer service best practices

· Assisted customers with product selection, financing, and sales paperwork

· Conducted follow-up calls, increasing repeat business by 25%