Paul Crocker
Jersey City,NJ
Summary
Service-oriented hospitality specialist with a strong background in team management and customer relations. I have worked in a variety of restaurants and bars and have held almost every FOH position. I am knowledgeable and passionate about food and beverage and I take great pride in creating the best possible experience for every customer I serve.
Overview
14
14
years of professional experience
Work History
Bartender
Beer Authority NYC
05.2024 - Current
- Designed, formatted and created a prohibition era classic cocktail menu.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Served high customer volumes during special events, nights, and weekends.
Server/ Bartender
Allure Restaurant and Lounge NYC
09.2023 - 05.2024
- Head Bartender responsible for preparation of signature ingredients (infused spirits, syrups, etc) and keeping the bar stocked and maintained.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Assistant General Manager
Lucca Ristorante
08.2013 - 06.2018
- Managed team schedule with eye for coverage needs and individual strengths.
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Enforced quality assurance protocols to deliver ideal customer experiences.
Server
Hilton Double Tree Hotel
01.2011 - 08.2013
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
Graduate Certificate - Audio Engineering
Carnegie Mellon University
Pittsburgh, PA05.2012
Bachelor of Science - Finance
Penn State University
State College, PA08.2010
Skills
- Suggestive Selling
- Menu Memorization
- Health codes compliance
- Payment Processing
- Technology
- Peronability
Timeline
Bartender
Beer Authority NYC
05.2024 - Current
Server/ Bartender
Allure Restaurant and Lounge NYC
09.2023 - 05.2024
Assistant General Manager
Lucca Ristorante
08.2013 - 06.2018
Server
Hilton Double Tree Hotel
01.2011 - 08.2013
Graduate Certificate - Audio Engineering
Carnegie Mellon University
Bachelor of Science - Finance
Penn State University
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