Paul Cruz
Hunt,NY
Summary
Full-Service Computer Technician handles everything from PC onboarding through maintenance and repair to secure decommissioning services. Carefully protects sensitive data integrity. Holistic provider of exceptional PC repair and data management services. Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues. Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures.
Overview
15
15
years of professional experience
Work History
IT Technician
Impression By Theresa Corp
11.2015 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed suggestions for technical process improvements to optimize resources.
- Managed implementation of new technological improvements resulting in increased efficiency.
- Investigated system issues and implemented resolutions to reduce downtime.
- Improved systems with addition of new features and infrastructure.
- Build and upgrade computer hardware.
- Set up company emails
- Established, repaired and optimized networks by installing wiring, cabling and devices
- Linked computers to network and peripheral equipment
- Maintained office PCs, networks and mobile devices
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and computers.
Smartphone Technician
Iphone4parts.com
01.2009 - 07.2011
- Removed, fixed and replaced components such as LCD screens, home buttons and charging ports.
- Erased user data, debugged application issues and refurbished devices for resale.
Education
One Year of College Classes. - Computer Engineering
New York City College of Technology of The City University of New York
Brooklyn, NYHigh School Diploma -
Washington Irving High School
New York, NY06.2002
Skills
- Help Desk Operations
- Mobile Device Deployment
- Desktop Technical Support
- Application installations
- Email account set up
- Network component installations
- Hardware and software installation
- Technical Support
Timeline
IT Technician
Impression By Theresa Corp
11.2015 - Current
Smartphone Technician
Iphone4parts.com
01.2009 - 07.2011
One Year of College Classes. - Computer Engineering
New York City College of Technology of The City University of New York
High School Diploma -
Washington Irving High School
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