Kelly Deckard
Urbana,IL
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
25
25
years of professional experience
Work History
Finance Manager/Sales Manager
Sam Leman Automotive Group
Bloomington, IL
08.2023 - Current
- Approved and qualified applications for financing, closed sales contracts and cross-sold insurance products while complying with state laws.
- Established relationships with banking partners to secure favorable terms on financing arrangements.
- Evaluated existing processes within the finance department and identified areas for improvement.
- Promoted finance products to customers and sales force to increase penetration.
Business Manager
Baum Chevrolet Buick
Clinton, IL
08.2020 - 08.2023
- Approved and qualified applications for financing, closed sales contracts and cross-sold insurance products while complying with state laws.
- Established relationships with banking partners to secure favorable terms on financing arrangements.
- Evaluated existing processes within the finance department and identified areas for improvement.
- Promoted finance products to customers and sales force to increase penetration.
Finance Manager
Serra Auto Group
Savy, IL
11.2019 - 08.2020
- Monitored daily operations of the showroom ensuring compliance with company policies and procedures.
- Created reports detailing sales performance to present to upper management at weekly meetings.
- Assisted customers in selecting vehicles that best met their needs while maximizing profit potential for dealership.
- Coached staff members on effective communication techniques when dealing with customers.
Sales Manager
Diepholz Chevrolet Buick Pontiac Gmc Cadillac
Charleston, IL
07.2018 - 11.2019
- Developed and implemented sales strategies to increase market share.
- Established relationships with key clients, while maintaining existing customer base.
Business Manager/Sales Manager
Sullivan Parkhill Automotive
Champaign, IL
03.1999 - 07.2018
- Ensured all paperwork was completed accurately for each transaction including finance contracts, warranties.
- Responded promptly and professionally to inquiries from customers regarding products or services offered by the dealership.
- Coached, developed and motivated team to achieve revenue goals.
- Coached staff members on effective communication techniques when dealing with customers.
- Assisted customers in selecting vehicles that best met their needs while maximizing profit potential for dealership.
Education
High School Diploma -
Lincoln Community High School
Lincoln, IL04.1983
Skills
- Customer Service
- Deal Structuring
- Product Knowledge
- Customer Relations
- Sales Reporting
- Aftermarket Sales
Timeline
Finance Manager/Sales Manager
Sam Leman Automotive Group
08.2023 - Current
Business Manager
Baum Chevrolet Buick
08.2020 - 08.2023
Finance Manager
Serra Auto Group
11.2019 - 08.2020
Sales Manager
Diepholz Chevrolet Buick Pontiac Gmc Cadillac
07.2018 - 11.2019
Business Manager/Sales Manager
Sullivan Parkhill Automotive
03.1999 - 07.2018
High School Diploma -
Lincoln Community High School
Similar Profiles
Tanner DavisTanner Davis
Auto Detailer Exterior/Interior at Sam Leman Automotive GroupAuto Detailer Exterior/Interior at Sam Leman Automotive Group
Olivia CoatesOlivia Coates
Receptionist at Sam Leman Automotive GroupReceptionist at Sam Leman Automotive Group
TJ LemanTJ Leman
Used Car Buyer at Sam Leman Automotive GroupUsed Car Buyer at Sam Leman Automotive Group