Paul DeHart

• Support field service teams serving contracted and non-contracted customers across the Midwest region.
• Monitor field service team productivity and support acceptable performance through coaching, training, and positive reinforcement.
• Resolved customer complaints promptly, strengthening customer relationships and enhancing satisfaction.
• Identified improvement opportunities and developed action plans for continuous process improvement.
• Schedule support customer visits while ensuring all product, information, and scope of work is provided to technicians for service.
• Create scope of work documents for customer support visit with clear outlines of service to be performed.
• Coordinated and led monthly field service meetings to update performance metrics, communicate goals, and gather team feedback.
• Assist with interviewing, onboarding, and training potential new hires.
• Maintain company documentation standards through audits and reviews with each technician.

• Led site operations for onsite field service support for three teams in the Midwest.
• Assigned daily tasks to twelve field service technicians to optimize workflow.
• Developed and implemented new processes to enhance operational productivity across teams.
• Closely monitored a priority list and adjusted tasks accordingly.
• Developed training plan to ensure all technicians met quality work standards.
• Coordinated and led monthly meetings with the field service team.
• Established monthly award for top-performing technician to boost team morale.
• Created a positive work environment while building the field service team for the Midwest.

• Maintained MVS equipment on 400 buses at the MCTS site in Milwaukee, WI
• Performed repairs, completed preventative maintenance and pre delivery inspections
• Completed Pilot installations for customers throughout the Midwest and other regions.
• Managed inventory and coordinated shipping of defective equipment to headquarters for repair.
• Maintained customer relations through proactive support and clear communication.
• Conducted first article inspections at OEM locations across the Midwest to ensure compliance.
• Maintained documentation for all work completed.
• Escalated issues to technical support and engineering.

• Led our Installation bay to receive the ranking of 11th out of 1100 locations in terms of service and productivity.
• Diagnosed vehicle electrical issues using multimeters, wiring diagrams, and shop procedures
• Installed Best Buy Geek Squad automotive accessories, including stereos, cameras, and remote starters
• Trained new technicians to complete installations and assisted in them obtaining the proper certifications.
• Provided technical support to regional technicians, resolving issues and improving service delivery.
• Trained sales staff on product features and installation services to enhance customer engagement
• Clarified product recommendations to customers, ensuring alignment with their needs and expectations

• Troubleshot and repaired electrical systems on used vehicles, ensuring safe and reliable operation.
• Installed factory and aftermarket accessories on new Toyota vehicles, enhancing customer satisfaction and vehicle functionality.
• Installed remote start systems

Supercharges, cold air intakes, and exhaust systems.

Completed Pre Delivery inspections on new vehicle arrivals

Wheels and tire

Heated seats