Summary
Overview
Work History
Education
Skills
Timeline
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Paul Dennis

Bolivia,NC

Summary

Dynamic District Area Supervisor with a proven track record in revenue generation and team leadership. Enhanced customer satisfaction and increased district sales through strategic marketing and performance analysis. Skilled in operations management and staff development, fostering a culture of continuous improvement and achieving challenging targets.

Overview

36
36
years of professional experience

Work History

District Area Supervisor

AMG Enterprises
12.2024 - 08.2025
  • Set challenging yet achievable targets for each store in the region that resulted in higher sales figures
  • .
  • Routinely met with store managers to review progress, troubleshoot issues, and provide strategic guidance for continuous improvement within the district.
  • Improved customer satisfaction levels by addressing complaints promptly and implementing process improvements.
  • Oversaw hiring processes at every location within my purview, ensuring top talent was recruited and retained throughout my tenure as District Area Manager.
  • Increased district sales by implementing effective marketing strategies and collaborating with store managers.
  • Built relationships with customers and community to establish long-term business growth.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Enhanced employee performance by providing regular feedback, coaching, and conducting performance evaluations.

District Supervisor

Kentco Midas
01.2018 - 12.2024
  • Enhanced customer satisfaction, conducting regular store visits to ensure compliance with service standards.
  • Optimized staffing levels to match store traffic patterns, improving customer service and reducing labor costs.
  • Developed and executed strategic plans for underperforming districts, turning around sales figures.
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
  • Handled claims consistent with client and corporate policies, procedures, best practices and regulations.

Shop Manager

Kentco Midas
01.2012 - 12.2018
  • Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
  • Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
  • Resolved customer complaints professionally and promptly, maintaining a positive brand image and enhancing customer loyalty.
  • Established strong vendor relationships for timely delivery of products and seamless order processing, ensuring customer satisfaction.

Store Manager

Wakefield Management
09.1989 - 12.2012
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Supervised guests at front counter, answering questions regarding services required

Education

High School Diploma -

Taunton High
Taunton, MA

High School Diploma -

Skills

  • Operations management
  • Staff development
  • Sales management
  • Performance analysis
  • Revenue generation
  • Performance metrics
  • Team leadership
  • District growth management
  • Customer complaint resolution

Timeline

District Area Supervisor

AMG Enterprises
12.2024 - 08.2025

District Supervisor

Kentco Midas
01.2018 - 12.2024

Shop Manager

Kentco Midas
01.2012 - 12.2018

Store Manager

Wakefield Management
09.1989 - 12.2012

High School Diploma -

Taunton High

High School Diploma -

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