Summary
Overview
Work History
Education
Skills
PERSONAL INTERESTS
Timeline
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Paul DiCarlo

Howell,MI

Summary

Knowledgeable and dedicated customer service professional with extensive experience automotive industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

38
38
years of professional experience

Work History

Customer Durability Analyst

Magna Powertrain of America, Inc
01.2014 - 06.2023
  • One of two single point customer liaisons in the company to General Motors and Stellantis.
  • Run tests and analyze data to find root cause. Facilitate teardowns, review parts and reports.
  • Maintained customer satisfaction as such Magna was awarded supplier of the year from 2017 to 2022.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Technical Liaison Engineer

Magna Powertrain of America, Inc
10.2004 - 01.2014
  • Engineering liaison between Magna and customer being primary contact for customer service contact.
  • Domestic travel to meet customer to educate and build rapport to gain business favor.
  • Diagnose and resolve automotive system issues to facilitate solutions with swift turn around time.
  • Participate in product development meetings following vehicle running tests.

Technical Liaison Engineer

New Venture Gear
11.1992 - 10.2004
  • Addressing concerns relating to New Venture Gear transfer cases and manual transmissions.
  • Liaised between internal departments and external partners to promote efficient communication and collaboration.
  • Facilitated meetings and conferences between various parties, enabling better collaboration and efficient decision-making.
  • Investigation and analysis of customers concerns providing comprehensive solutions.

Transmission & Transfer Case Technician

New Venture Gear
07.1991 - 11.1992
  • Teardown and diagnosis of manual transmissions and transfer cases.
  • Instrumentation of vehicles to take data.

Transmission Technician

Modern Engineering
01.1985 - 07.1991
  • Removal, teardown and rebuild of advanced, experimental, automatic and manual transmissions.
  • Certified test driver for General Motors.

Education

Motech Automotive College
Livonia, MI

South West Oakland Vocational Education Center
Walled Lake, MI

Walled Lake High School
Walled Lake, MI

Skills

  • Complaint and Quality Control Resolution
  • Productivity Standards
  • Sales and Service
  • First-Tier Technical Support
  • Problem solving
  • People Skills
  • Team Player
  • Microsoft Office
  • Reliable
  • Self-Starter

PERSONAL INTERESTS

 Lifelong hobby of restoring vintage muscle cars in spare time. 

Timeline

Customer Durability Analyst

Magna Powertrain of America, Inc
01.2014 - 06.2023

Technical Liaison Engineer

Magna Powertrain of America, Inc
10.2004 - 01.2014

Technical Liaison Engineer

New Venture Gear
11.1992 - 10.2004

Transmission & Transfer Case Technician

New Venture Gear
07.1991 - 11.1992

Transmission Technician

Modern Engineering
01.1985 - 07.1991

Motech Automotive College

South West Oakland Vocational Education Center

Walled Lake High School

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Paul DiCarlo