Maria Remes
Houston,TX
Summary
Experienced Customer Care Analyst with background in identifying trends and patterns to improve customer service operations. Strengths include problem-solving, data analytics, and communication skills. Have contributed significantly to optimizing processes in previous roles, delivering improvements in customer satisfaction rates and operational efficiency.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Care Analyst
Mutual Of Omaha Insurance Company
Omaha, NE
01.2021 - 11.2022
- Resolved customer service issues in a professional manner while following departmental guidelines.
- Answered incoming calls from customers, providing accurate and timely responses to their questions or complaints.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Built relationships with existing customers to encourage renewals and referrals.
Property Manager Inspector
Houston Steps
Houston, Texas
07.2015 - 02.2020
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Developed and implemented effective leasing strategies to maximize occupancy rates.
- Completed lease applications and verifications, notifying prospects of results.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Investigated customer complaints regarding product quality, reliability, or performance issues.
Scriber
Eye Institute Of Florida
Melbourne, FL
05.2011 - 11.2015
- Collaborated with medical staff to ensure accuracy of patient records.
- Recorded detailed and accurate medical information, including patient histories, diagnoses, treatments and procedures.
- Transcribed physician's orders accurately into the EMR system.
- Documented and initiated tests, scan and other orders.
- Educated patients about their conditions and medications prescribed.
Education
GED -
Palm Bay High School Adult Education
Melbourne, FL08-2011
Skills
- Complaint resolution
- Complaint Handling
- Customer Service
- Problem-solving abilities
- Task Prioritization
- Quality Control
Certification
- Texas All Lines Adjuster
- Twia Certification
- State Farm Auto Certification
- NICTA Certification
Timeline
Customer Care Analyst
Mutual Of Omaha Insurance Company
01.2021 - 11.2022
Property Manager Inspector
Houston Steps
07.2015 - 02.2020
Scriber
Eye Institute Of Florida
05.2011 - 11.2015
GED -
Palm Bay High School Adult Education
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