Overview
Work History
Education
Skills
Timeline
Generic

Cinthia Mercado

Bellevue,NE

Overview

6
6
years of professional experience

Work History

Customer Care Analyst

Mutual Of Omaha
01.2020 - Current
  • Worked closely alongside colleagues from various departments including sales representatives and technical experts when needed, ensuring customers received the most accurate and comprehensive assistance possible.
  • Participated in regular meetings with management to discuss process improvements that would benefit both customers and team members alike.
  • Assisted in the development of training materials for new Customer Care Analysts, improving onboarding efficiency and effectiveness.
  • Maintained detailed records of customer contacts, concerns, and resolutions, facilitating better follow-up support when needed.

Senior Collections Specialist

Accredited Collections Services
09.2018 - 01.2020


  • Managed a high-volume portfolio, ensuring timely follow-ups and accurate record-keeping for optimal results.
  • Improved client satisfaction by providing exceptional customer service during the collections process, addressing concerns promptly and professionally.
  • Enhanced collections efficiency by implementing strategic plans and procedures to optimize revenue recovery.

Education

High School Diploma -

Benson High School
Omaha, NE
05.2016

Skills

  • Call center experience
  • Complaint Handling
  • Complaint resolution
  • Bilingual

Timeline

Customer Care Analyst

Mutual Of Omaha
01.2020 - Current

Senior Collections Specialist

Accredited Collections Services
09.2018 - 01.2020

High School Diploma -

Benson High School

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Cinthia Mercado