AUSTIN RITCHIE
Jacksonville,United States
Summary
Professional with over eight years of experience in customer support and analysis, ready to deliver impactful results. Skilled in problem-solving, data analysis, and communication, ensuring customer satisfaction and retention. Known for teamwork, adaptability, and reliability, driving success in evolving environments. Prepared to excel in customer care role through effective collaboration and focus on measurable outcomes.
Overview
9
9
years of professional experience
Work History
Customer Care Analyst
Mutual of Omaha
10.2022 - Current
- Assisted policyholders with processing payments on their policies, while advising them on the status of their policy claims
- Answered up to a 100-120 calls per day, while providing outstanding customer service for every customer interaction
- Provided solutions to customer complaints and followed up to ensure proper implementation
- Maintained high-security standards in compliance with HIPAA and other security best practices
- Regularly attended additional training to build out new responsibilities and stay up to date on developments in the industry
Customer Service Representative
American Specialty Health
08.2021 - 09.2022
- Answered over a 100 calls per day from clients, providing them with information on the current benefits offered to them
- Reached out to local partners to help resolve client issues, ensuring an outstanding customer service experience
- Processed payments and resolved billing issues for clients
Card Administrator
Landstar
03.2020 - 03.2021
- Maintained company employee fuel cards, using Microsoft Excel to log cards currently in use
- Answered up to a hundred calls per day from company associates to assist with card issues
- Addressed caller's concerns with empathy and provided excellent customer service, being recognized in the company's monthly newsletter for doing so
- Entered information and paperwork into internal databases via company software, while receiving forms and information via fax and email
- Regularly underwent further training and mentorship to stay up to date on best practices and new developments in the industry
Grocery Clerk
Publix Super Markets
04.2018 - 03.2020
- Assisted customers with price checking and finding requested items in-store, while simultaneously using equipment to move products to the floor and maintain an organized storefront
- Pleasantly greeted customers and provided prompt and courteous service at all times
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases
- Supported promotional plans by updating signage with price changes, and advising customers of current promotional offers
- Maintained compliance with all health code standards while monitoring suspicious actions to support inventory loss prevention objectives
Front Desk Associate
Chick Fil-A
06.2016 - 04.2018
- Greeted customers with enthusiasm, offered to take orders, and fulfilled each quickly and correctly
- Addressed guest complaints and resolved issues to promote customer satisfaction
- Maintained clean and organized appearance for all restaurant areas, and responded quickly to customer inquiries
- Demonstrated knowledge and applied proper food handling standards, while completing sales transactions, including all accepted forms of payment
Education
High School Diploma -
Christ's Church Academy
Jacksonville, FLSkills
- Call center experience
- Complaint handling
- CRM software
- Complaint resolution
- Customer service
- Problem-solving
- Teamwork and collaboration
- Database administration
- Active listening
- File management
- Loss prevention
- Microsoft excel
Timeline
Customer Care Analyst
Mutual of Omaha
10.2022 - Current
Customer Service Representative
American Specialty Health
08.2021 - 09.2022
Card Administrator
Landstar
03.2020 - 03.2021
Grocery Clerk
Publix Super Markets
04.2018 - 03.2020
Front Desk Associate
Chick Fil-A
06.2016 - 04.2018
High School Diploma -
Christ's Church Academy