Paul Drake
California
Summary
Reliable, sales- and service-driven Customer Service Professional with a strong track record of resolving issues quickly, maintaining customer trust, and creating positive experiences in high-volume remote environments. Known for calm communication, sound judgment, and the ability to de-escalate frustrated customers with professionalism and empathy. Committed, consistent, and dependable - the type of team member who strengthens service culture and represents the company with maturity and care.
Overview
20
20
years of professional experience
Work History
Customer Service Representative (Remote)
Huntington Beach
Huntington Beach, USA
04.2019 - Current
- Provide high-quality customer support via chat and email for diverse customer needs.
- Known as the "calm communicator" customers trust when issues feel urgent.
- Resolve concerns efficiently while protecting customer satisfaction and company policy.
- Enter and maintain accurate customer information in CRM/ticketing systems.
- Frequently recognized for reliability, excellent follow-through, and low error rate.
- Maintain one of the highest customer happiness/CSAT scores on the team.
Founder / Owner
WowInk4Less.com / OfficeSolutions
Mission Viejo, USA
07.2005 - 01.2019
- Operated an online retail and B2B supply business serving healthcare and consumer markets.
- Managed sales, customer service, marketing, social media presence, and logistics.
- Handled customer inquiries, returns, and escalations.
- Improved website functionality to reduce checkout abandonment by 15%.
- Supported promotional campaigns that increased online sales by 25%.
- Utilized CRM and order management tools for communication and fulfillment.
- Successfully grew the business for over ten years before selling it.
Education
High School Diploma -
Crescent Valley High
Los Angeles, CAAssociate of Science -
Glendale Community College
Glendale, CASkills
- QuickBooks
- Shopify
- Mapview
- CRM Systems
- Microsoft Excel
- Microsoft Word
- Outlook
- Dropbox
- Data Entry Systems
- Issue Tracking Tools
- Live Chat Tools
- E-commerce Software
- Healthcare Support Platforms
Additional Information
Open to full-time, part-time, or seasonal remote roles., Flexible schedule including evenings, weekends, holidays, or overnight., Fully equipped home office with high-speed internet and dedicated workspace.
Professional Perspective
Experience isn't something you teach - it's something you earn. I bring the steadiness, judgment, and professionalism that only decades of work can deliver.
Timeline
Customer Service Representative (Remote)
Huntington Beach
04.2019 - Current
Founder / Owner
WowInk4Less.com / OfficeSolutions
07.2005 - 01.2019
High School Diploma -
Crescent Valley High
Associate of Science -
Glendale Community College