Summary
Overview
Work History
Education
Skills
Timeline
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Shellika Smith

Chicago,IL

Summary

Personable and dedicated Customer Service Representative with extensive experience in [Type] industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

12
12
years of professional experience

Work History

Service Experience Representative

Nordstrom
Chicago, IL
06.2013 - Current
  • Provided customer service and support to clients in a timely manner.
  • Assisted customers with inquiries, troubleshooting issues, and resolving complaints.
  • Processed orders for products and services accurately and efficiently.

Recruiting Assistant

Nordstrom
Chicago, IL
10.2021 - 08.2022
  • Sourced and screened potential candidates for open positions.
  • Maintained a database of resumes, tracked applicant information and status.
  • Conducted initial phone interviews with applicants to determine qualifications.
  • Created job postings, advertised openings, and updated job boards as needed.
  • Provided guidance to management throughout the recruitment process.

Education

GED -

Edith Dalton High
Jamaica
07.1999

Skills

  • Issue and Complaint Resolution
  • Strong Analytical and Problem Solving Skills
  • Work Prioritization
  • Multi-Line Phone Systems
  • Calm and Professional Under Pressure
  • Inbound and Outbound Calling
  • In-Store Support
  • Customer Service Excellence
  • Credit Card Payment Processing

Timeline

Recruiting Assistant

Nordstrom
10.2021 - 08.2022

Service Experience Representative

Nordstrom
06.2013 - Current

GED -

Edith Dalton High

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Shellika Smith