Paul Dyer

• Solved problems related to abrupt changes in discharge, coordinated updates and communicated discharge plans.
• Worked with utilization review to establish prior authorization for timely discharges.
• Communicated with referral providers about new referrals and verified receipt of necessary information prior to arrivals.
• Facilitated timely referrals to alternate levels of care and assisted family or guardian with completion of applications.

• Investigated and independently resolved complaints from staff, physicians and patients by leveraging clinical judgment and unit management expertise.
• Supervised, directed and motivated high-quality performance from nursing staff.
• Reviewed department performance and adjusted coverage to compensate for changing conditions.
• Managed 45 nurses and nursing activities in 200+-bed hospital by providing comprehensive nursing guidance and maintaining outstanding patient satisfaction and care standards.
• Managed 45 nurses and nursing activities in 2-bed hospital by providing comprehensive nursing guidance and maintaining outstanding patient satisfaction and care standards.
• Managed 45 nurses and nursing activities in 200+-bed hospital by providing comprehensive nursing guidance and maintaining outstanding patient satisfaction and care standards.
• Managed [Number] nurses and nursing activities in [Number]-bed hospital by providing comprehensive nursing guidance and maintaining outstanding patient satisfaction and care standards.
• Developed strategy to target nursing and patient satisfaction issues, improve response and patient care quality and suggest actionable improvements to promote hospital-wide quality and safety initiatives .45
• Developed strategy to target nursing and patient satisfaction issues, improve response and patient care quality and suggest actionable improvements to promote hospital-wide quality and safety initiatives .

• Helped patients receive appropriate, high-quality care with reasonable results.
• Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
• Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
• Evaluated treatment plans against individual goals and healthcare standards.

As the Admission Screening Nurse I was responsible for receiving admission referral requests from other hospitals, on-site chart reviews, interviewing patients and hospital staff, presenting findings to an admission physician, explaining reasons for declining admission and arranging for the transfer of the patient. I also prepared yearly statistical analysis of screening activity.