Summary
Overview
Work History
Education
Skills
Timeline
Generic

Paul Ellis

Augusta,MD

Summary

Skilled in customer service and data entry, I excel in high-stress situations, ensuring customer satisfaction and repeat business. At Convergent, I adeptly managed disputes and maintained professionalism, enhancing customer relations through active listening and critical thinking. My approach resulted in efficient problem resolution, fostering strong relationships and contributing significantly to company success.

Overview

2018
2018
years of professional experience

Work History

Customer Service Representative

Convergent
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Addressed customer issues with compassion, enhancing repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Customer Service Representative

Teleperformance USA
Augusta, GA
05.2012 - 07.2017
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Addressed customer issues with compassion, enhancing repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Education

Associates - Automotive Business And Finance

Wyotech of Blairsville
Blairsville, PA
12.2009

High School Diploma - Advanced European History

Hephzibah High School
Hephzibah, GA
06.1998

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Relationship building
  • Customer relations

Timeline

Customer Service Representative

Teleperformance USA
05.2012 - 07.2017

Customer Service Representative

Convergent

Associates - Automotive Business And Finance

Wyotech of Blairsville

High School Diploma - Advanced European History

Hephzibah High School
Paul Ellis