Laura Evans
Queen Creek,United States
Summary
Encouraging account manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance customer experiences and boost performance.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Heilind Electronics
10.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Key Account Manger
Southern Glacier Wine & Spirits
08.2013 - 09.2023
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Attended monthly sales meetings and quarterly sales trainings.
- Achieved or exceeded company-defined sales quotas.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Built and maintained strong client relationships to drive business growth.
Education
Travel Agent
Fullerton College
Fullerton, CA1990
High School Diploma -
Corona High School
Corona, CA06.1989
Skills
- Relationship Management
- Client Needs Assessment
- Customer Service Standards
- Sales Negotiation
- Special Needs Clients
- Client Consultations
- Customer Satisfaction
- Client Loyalty and Retention
Timeline
Customer Service Representative
Heilind Electronics
10.2023 - Current
Key Account Manger
Southern Glacier Wine & Spirits
08.2013 - 09.2023
Travel Agent
Fullerton College
High School Diploma -
Corona High School
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