Paul Felices
Woodstock,GA
Summary
Talented Owner with excellent marketing, customer service and facility oversight skills and more than 15 years of experience. Highly effective and comfortable working with people at all levels in organization. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
8
8
years of professional experience
Work History
Owner/Operator
Self-Employed
01.2017 - Current
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Established, optimized and enforced business policies to maintain consistency and high-quality standards across industry operations.
- Devised processes to boost long-term business success and increase profit levels.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
Bartender FOH Operations
Stars And Strikes Family Entertainment Center
12.2021 - 11.2022
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Collected and authorized payments of guests.
- Answered questions about store policies and addressed customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Performed cash, card and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Monitored self-checkout systems and provided assistance or intervention where required.
Education
High School Diploma -
Carlton J. Kell Highschool
Marietta, GA06.2006
Skills
- Strategic Planning
- Industry Expertise
- Executive Leadership
- Operational Analysis
- Leadership and People Development
- Finance and Accounting Operations
- Reducing Costs
- Issue Identification
- Inventory Optimization
- Managing Employee Relations
- Farm Machinery
- Inspecting Properties
- Thrive Under Pressure
- Sales Growth
- Therapeutic Massage
Timeline
Bartender FOH Operations
Stars And Strikes Family Entertainment Center
12.2021 - 11.2022
Owner/Operator
Self-Employed
01.2017 - Current
High School Diploma -
Carlton J. Kell Highschool
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