Paul Freeman
Naples,Florida
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
CRM Manager
Naples Dodge Chrysler
06.2022 - 07.2024
- Increased customer satisfaction by implementing a personalized CRM strategy for better communication and engagement.
- Trained sales team on CRM tools, boosting productivity and lead conversion rates.
- Developed data-driven marketing campaigns for improved client retention and brand loyalty.
- Analyzed customer behavior to identify trends and optimize marketing strategies for increased revenue growth.
Sales Advisor
Naples Dodge Chrysler
06.2020 - 07.2024
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Increased sales by establishing rapport with customers and identifying their needs.
- Increased sales by offering advice on purchases and promoting additional products.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
- Assisted customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels.
Sales Advisor
Tamiami Ford & Hyundai
09.2013 - 06.2020
- Developed long-lasting client relationships by providing exceptional customer service.
- Conducted regular follow-ups with clients, ensuring continued satisfaction and generating future business opportunities.
- Contributed to a positive work environment by mentoring junior staff members on best practices in salesmanship, fostering a culture of continuous improvement.
Education
High School Diploma -
Wildwood High School
Wildwood, NJ06.1978
Skills
- Salesforce proficiency
- Customer Service
- Multitasking Abilities
- Relationship Building
- Customer Support
Timeline
CRM Manager
Naples Dodge Chrysler
06.2022 - 07.2024
Sales Advisor
Naples Dodge Chrysler
06.2020 - 07.2024
Sales Advisor
Tamiami Ford & Hyundai
09.2013 - 06.2020
High School Diploma -
Wildwood High School
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