Manger
Firestone Complete Auto
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Directed staff to enhance productivity and engagement.
- Established team priorities, maintained schedules and monitored performance.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving
- disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improvement on sales/profit