Paul Bryce Glass
Eclectic,Alabama
Summary
Strong leader and problem-solver using independent decision-making skills to positively impact company success. Professionally skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature focused on maximizing team efficiency.
Overview
4
4
years of professional experience
Work History
Manager
Five Points Station
01.2020 - 04.2023
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Managed daily operations to ensure smooth functioning of store, maintaining clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed about 7-10 store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
7th Grade Boys Counselor
Grandview YMCA
05.2019 - 08.2019
- Responsible for supervising approximately 25 "campers" while conducting educational, cultural and recreational activities.
- Take primary responsibility for health, well-being and happiness of participants
- Learn likes and dislikes of each participant
- Recognize and respond to opportunities for group problem solving
- Provide opportunities for groups so that each individual experiences success while at YMCA
- Encourage respect for personal property, YMCA equipment and facilities
- Set good examples for participants in all areas, including cleanliness, punctuality, clean-up chores, rules and sportsmanship
- Guide participants in participating successfully in all aspects of activities
- Supervise, assist instructors and actively participate in all aspects of participants’ day
- Observe participants behavior, assess its appropriateness, enforce appropriate safety regulations and emergency procedures and apply appropriate behavior-management techniques
- Prepare for and actively participate in pre-summer training and weekly meetings
- Meet/communicate regularly with Director regarding concerns, updates and challenges
- Submit all required paperwork on time
Education
Associate of Science -
Central Alabama Community College
Alexander City, AL05.2023
High School Diploma -
Elmore County High School
Eclectic, AL05.2020
Skills
- CPR Certified
- Problem-Solving
- Multitasking and Organization
- Customer Service
- Team Leadership
- Self-Motivated
- Trustworthy
- Active Listening
- Computer Skills
- Time Management
Acknowledgments
- Junior Class President 2018-2019
- Prepared and gave speech at class ring ceremony
- Led the Class of 2019 out at graduation
- Planned for prom with Prom Committee
- Teacher’s Aide 2019-2020
- 10th grade English teachers’ aide
- Elmore County High School Baseball Team Manager 2015-2020
- Score keeper on GameChanger program
- Attend and assist in all home and away games
- Senior Class President 2019-2020
- Prepared all senior events
- Prepared and gave speech at graduation
- Senior account balance coordinator
Awards
- Best Dressed (Eclectic Middle School) School year
- Counselor of the Month (Grandview YMCA) June 2019
Timeline
Manager
Five Points Station
01.2020 - 04.2023
7th Grade Boys Counselor
Grandview YMCA
05.2019 - 08.2019
Associate of Science -
Central Alabama Community College
High School Diploma -
Elmore County High School
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