Paul Goulart
Holiday,FL
Summary
Results-driven Operations Supervisor with expertise in performance monitoring, task delegation, and cost control. Proven track record of enhancing efficiency and leading teams to achieve optimal results. Operations leader with 18+ years of Fedex experience, specializing in high-volume sort operations, people leadership, and service execution. Proven ability to lead teams through peak season pressure, Saturdays sorts, and time-critical departures while maintaining safety, engagement and productivity. Known for strong floor presence, data-informed decisions, and disciplined leadership shaped by U.S. National Guard service. Well-prepared to step into Fedex Ground Sort Manager role
Overview
9
9
years of professional experience
1
1
Certification
Work History
Operations Supervisor
FedEx Corporation
St Petersburg FL
03.2020 - Current
- Supervised daily operations, ensuring compliance with safety protocols and operational standards. (Low injury rate percentage)
- Trained and mentored new employees on workflow processes and best practices. (Most promotion rate)
- Streamlined package sorting procedures to enhance efficiency in delivery schedules.
- Spearheaded peak season high volume Saturday sorts. (Multiple years of success)
- Coordinated cross-functional teams to resolve operational challenges effectively.
- Analyzed performance data to identify areas for process improvement and cost reduction. (Autodim % went up by 10%)
Operations Manager
Fedex Ground
Woodbridge, NJ
08.2016 - 03.2020
- Streamlined operations to enhance package sorting efficiency across multiple shifts.
- Led a team that took on a high volume "Peak Season" day with record numbers which processed 1.3 million packages in a 24 hour span.
- Monitored daily performance metrics, ensuring adherence to operational standards and timelines.
- Collaborated with cross-functional teams to optimize logistics workflows and reduce delays.
Education
High School Diploma -
Elizabeth High School
Elizabeth, NJ06-2005
Skills
- Operations management
- Performance monitoring
- Task delegation
- Production
- Staff development and training
- Cost control
- Decision-making
- Motivational leadership
- Safety and Engagement
Accomplishments
Humanitarian Award Winner- Recognized for outstanding compassion, service to others, and positive impact beyond core job responsibilities.
Bravo Zulu Awards- Recognized for exceptional performance, leadership and operational excellence above standard expectations.
Certification
CPR/First Aid
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Native or Bilingual
Timeline
Operations Supervisor
FedEx Corporation
03.2020 - Current
Operations Manager
Fedex Ground
08.2016 - 03.2020
High School Diploma -
Elizabeth High School