PAUL GUERRA
Miami Springs,Florida
Summary
Adept in logistics and customer service, I enhanced client satisfaction and loyalty at Doctor Aromas through strategic communication and problem-solving skills. Now, with a CompTIA A+ certification, I am eager to transition into IT, leveraging my technical knowledge, alongside my strong customer service background. Skilled in Microsoft Office as well as being bilingual, I have improved inventory management and operational efficiency, demonstrating exceptional multitasking abilities in fast-paced environments. Passionate about technology and continuous learning, I am committed to applying my expertise in a dynamic IT setting.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Logistics and Client Relations
Doctor Aromas
North Miami, FL
03.2023 - Current
- Assisted clients with product selection based on their individual needs.
- Developed and maintained strong relationships with key clients to ensure satisfaction and loyalty.
- Relayed information between drivers and recipients regarding ETA and potential delays.
- Analyzed customer orders to determine optimal shipping routes and methods.
- Developed and implemented efficient routing strategies to minimize delivery times and costs.
Customer Care Representative
City Furniture
Miami, FL
11.2021 - 03.2023
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
- Promptly responded to customer inquiries and resolved complaints to promote loyalty.
- Oversaw scheduled routes to ensure appropriate coverage by delivery drivers.
- Trained and evaluated employees to ensure work performance met company standards.
- Answered inbound calls, chats and emails to facilitate customer service.
Customer Service Agent
Fiesta Restaurant Group:Pollo Tropical/Taco Cabana
Miami, FL
01.2020 - 10.2021
- Investigated and solved routine, complex and long-standing customer issues each day.
- Maintained strong call control and quickly worked through scripts to address problems.
- Managed high-volume of inbound and outbound customer calls.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Reviewed files, records and other obtained documents to respond to customer requests.
Customer Service/Inventory Manager
Bike And Roll
Miami Beach, FL
02.2018 - 01.2020
- Revamped inventory processes to align supply levels with projections.
- Directed cycle counts every day and full audits every week.
- Received, evaluated and scanned in all new inventory, updated computer database and proactively resolved any variances.
- Trained new team members in cash register operation, stock procedures and customer service.
- Assisted customers to find appropriate products, answered product questions and provided product solutions.
- Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
Education
High School Diploma -
Miami Springs Senior High
2015
Skills
- Experience in logistics, inventory management, and customer service
- Multitasking
- Microsoft Office Suite
- Bilingual (English/Spanish)
- Quality assurance
- Relationship building
- Excellent communication
Certification
CompTia A+
Adobe Photoshop
References
City Furniture - Operations Team lead - Andrea Gaure - 954-599-7215
Pollo Tropical - Veronica Bravo - Customer service manager 786-975-9370
Bike and Roll - Gabriel - General manager - 305-905-2055
Languages
Bilingual (English & Spanish)
Timeline
Logistics and Client Relations
Doctor Aromas
03.2023 - Current
Customer Care Representative
City Furniture
11.2021 - 03.2023
Customer Service Agent
Fiesta Restaurant Group:Pollo Tropical/Taco Cabana
01.2020 - 10.2021
Customer Service/Inventory Manager
Bike And Roll
02.2018 - 01.2020
High School Diploma -
Miami Springs Senior High
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