Paul Hahn
Richmondville
Summary
Dynamic leader with a proven track record at Stewart’s Shops, adept in operations management and customer service. Excelled in staff training and development, enhancing team performance and customer satisfaction. Skilled in decision-making and relationship building, significantly contributing to business growth and team agility without exceeding budget constraints.
Overview
25
25
years of professional experience
Work History
Manager
Stewart’s Shops
09.2012 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Manager
Sei Aarons
01.2006 - 09.2012
- Managed and motivated employees to be productive and engaged in work.
- Controlled costs to keep business operating within budget and increase profits.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Tour Guide
Howe Caverns
04.2000 - 01.2008
- Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
- Built personal relationships with guests to promote positive experiences.
Education
Business Management - Business Management
Schenectady County Community College
Schenectady, NYAssociate Of Technology - Diesel Mechanics
Baron Institute of Technology
Windsor Locks, CT10.2003
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Relationship building
- Operations management
Timeline
Manager
Stewart’s Shops
09.2012 - Current
Manager
Sei Aarons
01.2006 - 09.2012
Tour Guide
Howe Caverns
04.2000 - 01.2008
Business Management - Business Management
Schenectady County Community College
Associate Of Technology - Diesel Mechanics
Baron Institute of Technology
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