Paul Hahn
Richmondville
Summary
Dynamic leader with a proven track record at Stewart’s Shops, adept in operations management and customer service. Excelled in staff training and development, enhancing team performance and customer satisfaction. Skilled in decision-making and relationship building, significantly contributing to business growth and team agility without exceeding budget constraints.
Overview
25
25
years of professional experience
Work History
Manager
Stewart’s Shops
Cobleskill, NY
09.2012 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Manager
Sei Aarons
Herkimer, NY
01.2006 - 09.2012
- Managed and motivated employees to be productive and engaged in work.
- Controlled costs to keep business operating within budget and increase profits.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Tour Guide
Howe Caverns
Howes Cave, NY
04.2000 - 01.2008
- Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
- Built personal relationships with guests to promote positive experiences.
Education
Business Management - Business Management
Schenectady County Community College
Schenectady, NYAssociate Of Technology - Diesel Mechanics
Baron Institute of Technology
Windsor Locks, CT10.2003
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Relationship building
- Operations management
Timeline
Manager
Stewart’s Shops
09.2012 - Current
Manager
Sei Aarons
01.2006 - 09.2012
Tour Guide
Howe Caverns
04.2000 - 01.2008
Business Management - Business Management
Schenectady County Community College
Associate Of Technology - Diesel Mechanics
Baron Institute of Technology