Paul Henri Epiphane Quenum
Doha
Summary
Experienced manager with a passion for program development. Dedicated to showcasing enthusiasm and commitment, possessing strong organizational and technical skills to drive team success. Seeking a role that offers professional growth and meaningful impact.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Cabin Senior - Cabin Supervisor
- Coordinating and directing the efforts of the cabin crew in the event of an inflight fire or other emergency, a medical incident or an unruly passenger
- In the event of a diversion, or the requirement for an emergency landing or ditching, coordinating with the Captain to obtain the emergency briefing, briefing the cabin crew and supervising the preparation of the cabin and passengers
- Ensuring that the captain is kept aware of any security issue, medical concern, equipment malfunction or any emergency situation in a clear, unambiguous manner
- Completing and submitting all required forms and paperwork inclusive of, but not limited to:
- Customs forms and general declarations
- Accident and incident reports
- Commissary reports, duty free reconciliation reports
- Flight Attendant assessment reports
- Company flight reports
Premium Flight Attendant
Qatar Airways
06.2017 - 04.2022
- Attended workshops and training in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
- Explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Inspected the interior of the aircraft prior to, during and after flights to make sure emergency equipment was in place.
- Answered passengers' questions and provided solutions to issues when they arose during flights.
- Properly communicated between the flight deck and the cabin crew prior to and during flights.
- Managing VVIPs needs and comfort.
Flight Attendant - Customer Experience
Qatar Airways
06.2014 - 04.2017
- Attend preflight briefings on details of the flight
- Ensure that adequate supplies of refreshments and emergency equipment are on board
- Demonstrate the use of safety and emergency equipment
- Ensure all passengers have seatbelts fastened and ensure other safety requirements are met
- Take care of passengers' needs, particularly those with special needs
- Reassure passengers during flight, such as when the aircraft hits turbulence
- Administer first aid to passengers or coordinate first-aid efforts, when needed
- Direct passengers in case of emergency
Financial Advisor in Trading - Freelance
La Suisse Gold
01.2013 - 06.2014
- Marketed business to increase customer base and grow revenue.
- Capitalized on gaps in the market and reached out personally to potential new clients.
- Worked with clients to assess and meet the short- and long-term financial goal.
- Recruited, trained and mentored junior financial and support staff.
- Trained new team members on applying due diligence procedures and regulatory mandates.
Technical Manager
ISAMAT
12.2012 - 12.2013
- In charge of the school's technical field
- In charge of all hardware equipment Ensuring all equipment is ready for school meetings Ensuring school maintains safety standards.
- Collaborated with the sales, marketing, and support teams to launch products on time and within budget.
- Drove market research and built early-feature prototypes using wireframes and mock-up tools.
- Analyzed market trends and the competitive landscape to understand opportunities and potential value
Assistant Sales
Decathlon India
03.2012 - 08.2012
- Assisting Manager in Sales
- Handling customers questions and complaints
- Submitting reports
- Leading a small team
Education
Diploma - Aviation
IFOD
02-2018
Certificate of Technical Studies - Aviation
IATA
Singapore06-2017
A1 level German Course - undefined
Goethe Institut
01.2013
Bachelor of Science - Physics Mathematics and Electronics
Christ University
01.2012
Diploma - Office Management
NICT Computer Education
01.2008
High School Diploma -
Saint Jean Bosco
01.2007
Skills
- Quick learner - impeccable organizational skills - teamwork - Team Leadership
- Conflict resolution - Customer Analysis - Performance Analysis
- Effective decision making under pressure
- Competitive Analysis - System Analysis - Microsoft Office - Key Performance Indicators
Certification
- Certificate in Marketing
- Swiss e-learning Center
- Online certificate in Marketing.
- Certificate in Aircraft Weight and Balance
- IATA - International Air Transport Association
- FAA Aircraft Dispatch and ETOPS
- IFOD - Institut of Flight Operation and Dispatch
- International Certification in Flight Dispatch Operation
LANGUAGES
French - Native Speaker
English - Fluent
German - Basic
Awards
Bhasha Utsav multicultural programs Award, Third place, Christ University, September 2008, Sequence-2009, Second place in the Annual Intra Collegiate Mathematics festival, Christ University, Participated in the workshop on PCB Design & Fabrication at S.P. Laboratory, Bangalore 2009, Sequence-2010, First place in the Annual Intra collegiate Mathematics festival, Christ University, Blossoms-the Intra Deanery Festival Award, Grade C in Poetry (Literary) event., Science Exhibition Award, Second place by Science Forum, Christ University 2011
Timeline
Premium Flight Attendant
Qatar Airways
06.2017 - 04.2022
Flight Attendant - Customer Experience
Qatar Airways
06.2014 - 04.2017
Financial Advisor in Trading - Freelance
La Suisse Gold
01.2013 - 06.2014
Technical Manager
ISAMAT
12.2012 - 12.2013
Assistant Sales
Decathlon India
03.2012 - 08.2012
Cabin Senior - Cabin Supervisor
A1 level German Course - undefined
Goethe Institut
Bachelor of Science - Physics Mathematics and Electronics
Christ University
Diploma - Office Management
NICT Computer Education
Diploma - Aviation
IFOD
Certificate of Technical Studies - Aviation
IATA
High School Diploma -
Saint Jean Bosco
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