Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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PAUL HOANG

PAUL HOANG

Irvine,CA

Summary

Professional sales specialist with strong expertise in account management, client relations, and strategic sales planning. Proven track record in driving revenue growth through effective collaboration and adaptability. Adept at utilizing communication skills, negotiation techniques, and problem-solving abilities to achieve targets. Known for reliability and results-driven approach in dynamic environments.

Overview

15
15
years of professional experience

Work History

Senior Multi-Site Leasing Consultant

Equity Residential
08.2024 - Current
  • Demonstrated expertise in customer service through effective communication and prompt resolution of resident inquiries, fostering satisfaction and retention.
  • Successfully managed sales leads and conducted property tours, utilizing persuasive selling techniques to achieve leasing targets.
  • Enhanced community online presence by contributing to marketing initiatives and providing insights for advertising campaigns.
  • Proficiently processed leasing documentation, payments, and move-in procedures, ensuring compliance with housing regulations and company policies.
  • Organized and executed new resident orientations, clearly communicating lease provisions and community guidelines for a seamless onboarding experience.

Founder, Lead Photographer

Cloud by Design Photo Booths
01.2022 - Current
  • Established a successful business by identifying market needs and developing innovative solutions.
  • Designed and executed a successful sales strategy incorporating social media marketing and affiliate programs.
  • Optimized the sales funnel through daily prospecting.
  • Led and managed a cross-functional team of 4 employees, streamlining sales, order fulfillment, and event operations.
  • Built and maintained strong relationships with key clients, ensuring ongoing satisfaction and identifying opportunities for upselling and cross-selling.
  • Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
  • Analyzed sales metrics to identify trends, opportunities, and areas for improvement in the overall operations strategy.

Regional Channel Manager

AT&T
03.2022 - 08.2023
  • Provided ongoing support and training to channel partners, ensuring their success with our products.
  • Nurtured and expanded relationships with channel partners, ensuring they are well-equipped to market, sell, and support AT&T's products and services effectively.
  • Conducted regular business reviews with partners to assess performance and address areas of improvement.
  • Developed customized sales plans for each partner, resulting in tailored approaches that maximized results.
  • Managed key partner relationships, resulting in improved collaboration and business growth.

Strategic Account Specialist - SLED

Charter Communications
07.2019 - 03.2022
  • Managed a diverse portfolio of strategic accounts across various industries while maintaining a thorough understanding of each client''s unique needs.
  • Devised and implemented targeted business development strategies to penetrate new accounts in the government and education verticals while managing and driving growth within the existing account portfolio.
  • Cultivated robust relationships with accounts to provide consultative support across the entire sales cycle and maximize customer satisfaction and retention.
  • Collaborated closely with the Sales Manager and Sales Engineer through weekly meetings to ensure alignment on account strategy and service delivery throughout the customer journey.

Senior Business Consultant

TPx Communications
08.2018 - 07.2019
  • Directed the end-to-end implementation of TPx’s cloud-based solutions – including UCaaS, managed services, network security, and backups – to a diverse clientele.
  • Built strong, trust-based relationships with clients at multiple organizational levels (from senior leadership to supervisors) to identify their unique requirements and develop comprehensive, customized solutions that met their needs.
  • Strengthened client relationships through effective communication, understanding their needs, and delivering tailored solutions.

Account Manager | Indirect Sales Executive

AT&T
09.2013 - 08.2018
  • Strategized and executed business development initiatives to drive sales via 20 authorized retailers in a single sales channel, with responsibility for training and leading a sales team to provide effective support to the 20 store managers.
  • Delivered daily sales training for store managers and frontline advocates across multiple stores within the sales channel, enabling channel partners to provide exceptional service and support across the customer life cycle.
  • Ensure partners’ compliance with brand guidelines and standards, in addition to supporting partners with new store openings, product messaging and positioning, and visual merchandising.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.

Operations Manager

Lifetime Fitness
10.2012 - 03.2013
  • Provided strategic and operational leadership to a 40-member team, driving continuous improvement in club operations and utilizing a CMMS to optimize equipment and facility management.


General Manager

Town Sports International
10.2010 - 10.2012
  • Transformed an underperforming location by implementing operational improvements, cost-saving measures, and targeted sales training, resulting in significant business growth and measurable increases in client retention.

Education

Northern Virginia College
Falls Church, VA

Skills

  • Prospect Management

  • Task Management

  • Sales Channel Development

  • Lead Generation

  • Consultative Sales Data, Voice, Cloud Solutions

  • Retail Channel Partnerships

  • Social Media Strategy Development

  • Account Management

  • Cold Calling

  • Product Marketing & Management

  • Customer Acquisition & Retention

  • Project Management

  • Process Improvement

  • SLED/E-Rate Program

Accomplishments

  • Won the President’s Club Award twice at AT&T for generating 150%+ of the annual plan by cultivating robust relationships with authorized retailers within the assigned territory.
  • Generated 30-100% monthly sales growth at AT&T by training and educating the sales team to provide consultative, customer-centric service for small business clients.
  • Turned around one of Town Sports International’s lowest-performing health clubs by driving 200%+ growth in membership sales – including consistent monthly sales performance of 20% over quota - to generate $1.2M+ in revenue within a year.

Timeline

Senior Multi-Site Leasing Consultant

Equity Residential
08.2024 - Current

Regional Channel Manager

AT&T
03.2022 - 08.2023

Founder, Lead Photographer

Cloud by Design Photo Booths
01.2022 - Current

Strategic Account Specialist - SLED

Charter Communications
07.2019 - 03.2022

Senior Business Consultant

TPx Communications
08.2018 - 07.2019

Account Manager | Indirect Sales Executive

AT&T
09.2013 - 08.2018

Operations Manager

Lifetime Fitness
10.2012 - 03.2013

General Manager

Town Sports International
10.2010 - 10.2012

Northern Virginia College

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