Paul Hopwood Jr
Ione,CA
Summary
Hardworking repair professional with 30 + years of experience working on different types of appliances. Knowledgeable about completing regular maintenance and specific repairs with accuracy and care. Strong troubleshooting and time management skills. Dependable Appliance Repair Technician with a self-directed and capable approach. Good mechanical and problem-solving skills with eagerness to learn new procedures. Looking for a challenging role with room for advancement.
Overview
23
23
years of professional experience
Work History
Appliance Repair Technician
Motherlode Appliance Repair
03.2018 - Current
- Enhanced company reputation by delivering exceptional customer service and maintaining professional communication with clients.
- Maintained accurate records of all completed repairs, contributing to streamlined operations and better resource allocation.
- Built strong relationships with suppliers, negotiating favorable pricing for parts and equipment.
- Increased repeat business through effective relationship-building strategies, including personalized follow-up communications after completing repairs.
Appliance Repair Technician
Mother Lode Appliance
05.2001 - 03.2018
- Participated in ongoing professional development to stay current on industry trends and best practices for appliance repair
- Conducted regular follow-ups with customers to ensure continued satisfaction with completed repairs
- Streamlined scheduling processes to accommodate more appointments per day without sacrificing quality or customer satisfaction
- Developed customized maintenance plans for clients, prolonging the life of their appliances and reducing future service calls
- Diagnosed and resolved complex technical issues for a wide range of appliances, ensuring proper functioning
- Disassembled, repaired and reassembled equipment in good working order
- Ordered parts and maintained adequate inventory
- Educated customers on use, care and adjustments of appliances
- Facilitated repairs by disassembling defective and broken equipment
- Gave accurate and detailed quotes to customers prior to starting work
- Diagnosed issues with appliances and made repairs
- Tested completed work and verified the functionality of all major brand appliances
- Checked in on past customers and completed repairs to maintain satisfaction and perform routine preventive maintenance on appliances
- Worked on Sub Zero, Viking and other high end appliances
- Managed inventory of replacement parts, ensuring availability for timely repairs while minimizing overhead costs
- Maintained excellent working relationships with manufacturers, staying up-to-date on recall information and product updates
Education
High School Diploma -
Mountain Oaks High School
San Andreas, CA06.1989
Skills
- Specializing in sealed system
- Diagnosing problems
- Electrical understanding
- Schematic reading
- Mechanical Aptitude
- Installation procedures
- Power Tools Operation
- Equipment Calibration
- Soldering skills
- Electrical Troubleshooting
- Service Sales
- HVAC knowledge
- Repair Cost Estimation
- Refrigeration Systems
- Gas appliance repair
- Appliance Diagnostics
Additional Information
EPA Certification
Timeline
Appliance Repair Technician
Motherlode Appliance Repair
03.2018 - Current
Appliance Repair Technician
Mother Lode Appliance
05.2001 - 03.2018
High School Diploma -
Mountain Oaks High School
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