PAUL HOSNER
Liverpool
Summary
Results-driven professional skilled in optimizing technician dispatch and enhancing client satisfaction. Strong leadership and organizational abilities contribute to effective team performance and event execution. Focused on problem-solving, compliance, and building positive relationships with clients and colleagues.
Overview
32
32
years of professional experience
Work History
Service Dispatcher
Milton CAT
11.2025 - Current
- Coordinated daily scheduling and dispatch of field service technicians to optimize response to customer job sites.
- Serve as primary point of contact between customers, technicians, and service management.
- Prioritize service calls based on urgency, equipment downtime, and customer needs.
- Monitored technician progress and adjusted schedules to enhance efficiency and improve response times.
- Open, update, and close work orders in company systems, ensuring accuracy of labor, parts, and billing details.
- Communicate parts availability and collaborate with parts department to minimize service delays.
- Maintain detailed service records and ensure compliance with company and safety standards.
- Provided professional customer service by addressing concerns and confirming satisfaction upon service completion.
Security Manager
Legends Global
Syracuse
01.2024 - 11.2025
- Led security team and coordinated departmental activities to ensure comprehensive safety measures
- Monitored and maintained security systems, including access control and surveillance, to safeguard premises
- Investigated and documented security incidents within Oncenter complex to enhance incident response protocols
- Work with Event Managers and Operations Team to ensure event specific security needs are met
- Assisted with security planning for events at Oncenter complex
- Managed staffing and scheduling for the department
- Interview and hire team members
Event Security Supervisor
Legends Global
Syracuse
09.2023 - 11.2025
- Supervise ASM Syracuse Security Guard personnel to maintain effective security operations.
- Schedule security guards for ASM Syracuse events to ensure adequate coverage and preparedness.
- Conduct security procedures including metal detectors and bag checks at ASM venues to ensure safety.
Event Staff Manager
Syracuse University – JMA Wireless Dome
Syracuse
01.2013 - 09.2024
- Trained and supervised event staff, providing direction and leadership to maintain high service standards.
- Coordinated event staffing and scheduling, managing payroll to ensure timely and accurate compensation.
- Provide staffing and leadership to security guards tasked with event and building security.
- Assisted in planning and executing events at JMA Wireless Dome, ensuring seamless operations and guest satisfaction.
- Setup and takedown of event specific safety and security equipment.
Inside SMB Sales
Spectrum
Syracuse
01.2020 - 01.2021
- Consistently achieved and surpassed sales goals set by Spectrum senior leadership.
- Developed and delivered tailored proposals for business customers to address specific needs.
- Provided customer service and support for billing, technical, and maintenance issues, ensuring timely resolutions.
Account Manager & Licensed Agent
Hayor, Freyer & Coon
Syracuse
01.2019 - 01.2020
- Built, prepared, and presented tailored proposals to meet specific collegiate needs.
- Set up and maintained collegiate accounts in Salesforce, enhancing account visibility and accessibility.
- Managed collegiate student health insurance program, ensuring comprehensive coverage for students.
Business Expert
Apple
Syracuse
01.2016 - 01.2019
- Introduced Apple technology and services to business customers, enhancing their operational capabilities.
- Informed and offered business customers a comprehensive suite of Apple sales support options, facilitating their purchasing decisions.
- Build, prepare, and present proposals and product sale quotations.
- Maintained ongoing relationships with business customers, ensuring continuity and consistency in service delivery.
Business Development Manager
WYNIT Distribution, LLC
North Syracuse
01.2010 - 01.2016
- Negotiated promotional funding, activity and implementation for the business unit.
- Supported contract negotiations with new and existing suppliers to secure favorable terms for the business unit.
- Collaborated with suppliers, product management, and sales manager to streamline product line promotional communication.
- Served as primary liaison among supplier community, sales organization, and customers to facilitate communication and collaboration.
Buyer / Product Manager
WYNIT Distribution, LLC
North Syracuse
01.2003 - 01.2010
- Oversaw demand forecast system, issuing purchase orders to suppliers to ensure timely product availability.
- Managed new products setups, price changes, and other item system related changes.
- Managed inventory levels of all products commensurate with financial plan.
- Oversaw WYN IT supplier relationships for assigned product lines.
- Coordinated product line promotional activities, training, and communication to sales organization, aligning strategy with sales goals.
- Negotiated promotional activity and implementation through sales organization.
- Managed and negotiated product line volume incentive schedule.
Business Development Manager
CABLExpress Corp
North Syracuse
01.1994 - 01.2003
- Coordinated product line promotional activities, training, and communication to sales organization, enhancing product knowledge and sales effectiveness.
- Managed 100 unique sales accounts, ensuring effective communication and service.
- Analyzed customer buying behavior and purchasing preferences to inform sales strategies and improve customer engagement.
- Oversaw customer inventory management, order placement, and logistics for shipping and deliveries, ensuring timely fulfillment and customer satisfaction.
- Introduced new products to customers.
- Managed customer pricing and all price protection issues.
- Assisted in contract negotiations with new and existing suppliers.
- Served as internal expert for specific product lines.
- Approved and oversaw all returns and customer service issues.
Education
Regents Diploma - Business
Cicero-North Syracuse High School
CiceroSkills
- Communication & Customer Service
- Problem-solving skills
- Organization strategies
- Situational awareness
- Leadership and Teamwork
- Conflict resolution
- Detail orientation
Professional Licenses And Certifications
- Security Guard, New York State Department of State, New York State, NY, 01/01/14
- First Aid, AED, & CPR
- Crowd Management
Professional Development
- Crucial Conversations - Tools For Talking When Stakes Are High
- Crucial Influence - Leadership Skills to Create Lasting Behavior Change
Industry Knowledge
- Event Planning & Coordination
- Staff Management & Training
- Security Operations & Protocols
- Emergency Response Planning
- Incident Reporting & Documentation
- Crowd Control & Management
- Safety & Compliance
Timeline
Service Dispatcher
Milton CAT
11.2025 - Current
Security Manager
Legends Global
01.2024 - 11.2025
Event Security Supervisor
Legends Global
09.2023 - 11.2025
Inside SMB Sales
Spectrum
01.2020 - 01.2021
Account Manager & Licensed Agent
Hayor, Freyer & Coon
01.2019 - 01.2020
Business Expert
Apple
01.2016 - 01.2019
Event Staff Manager
Syracuse University – JMA Wireless Dome
01.2013 - 09.2024
Business Development Manager
WYNIT Distribution, LLC
01.2010 - 01.2016
Buyer / Product Manager
WYNIT Distribution, LLC
01.2003 - 01.2010
Business Development Manager
CABLExpress Corp
01.1994 - 01.2003
Regents Diploma - Business
Cicero-North Syracuse High School