David Allison Jr.
Johnston,IA
Summary
ASE Master Certified technician with a strong track record in diagnostics and repair. Expertise in high-pressure troubleshooting and mentoring junior technicians, driving team efficiency and service quality. Proven commitment to optimizing performance and delivering exceptional customer experiences in competitive settings.
Overview
17
17
years of professional experience
Work History
Service Dispatcher
Willis Automotive
Clive, IA
01.2026 - Current
- Managed service requests and coordinated technician schedules effectively.
- Utilized dispatch software to track service orders and performance metrics.
- Collaborated with lead technicians to coordinate scheduling, follow-ups, and recalls.
- Prioritized tasks and adjusted projects to effectively manage high-volume service dispatching.
- Collaborated with team members to streamline workflow and improve response times.
- Created strategies to enhance customer service processes.
Automotive Technician
Willis Automotive
Clive, Iowa
03.2021 - 01.2026
- Repaired and replaced faulty parts including brakes, engines, and transmissions.
- Diagnosed vehicle issues using advanced diagnostic tools and software.
- Performed routine maintenance on various automotive systems and components.
- Ensured compliance with safety standards during all repair activities and procedures.
- Collaborated with team members to ensure efficient workflow in service department.
- Provided exceptional customer service by explaining repairs and services performed.
- Mentored junior technicians on best practices for automotive repairs and diagnostics.
Automotive Technician
Christian Brothers Automotive Corporation
Ankeny, IA
05.2019 - 03.2021
- Repaired and replaced faulty parts including brakes, engines, and transmissions.
- Diagnosed vehicle issues using advanced diagnostic tools and software.
- Performed routine maintenance on various automotive systems and components.
- Ensured compliance with safety standards during all repair activities and procedures.
- Collaborated with team members to ensure efficient workflow in service department.
- Provided exceptional customer service by explaining repairs and services performed.
- Mentored junior technicians on best practices for automotive repairs and diagnostics.
Automotive Technician
Willis Automotive
Clive, Iowa
01.2015 - 05.2019
- Specialized in drivetrain suspension and electrical systems to maximize performance and reliability.
- Performed advanced diagnostics and repairs across various platforms, emphasizing speed and accuracy.
- Collaborated with team members to streamline service department workflow, improving service delivery.
- Trained and mentored junior technicians, enhancing skill development in high-volume operations.
Automotive Technician
Deery Brothers Chevrolet
01.2010 - 01.2015
- Performed mechanical repairs and maintenance on GM platforms, ensuring precision and efficiency in all tasks.
- Executed rapid diagnostics to adhere to strict deadlines while maintaining safety and performance standards.
Education
A.A.S. - GM ASEP Program
Des Moines Area Community College
Bachelor of Science - Business Management
Boise State University
Boise, ID07-2026
Skills
- Service order management
- Scheduling coordination
- Workflow optimization
- Team collaboration
- Team communication
- Technical diagnostics
- Diagnostics troubleshooting
- Vehicle inspection
- Drivetrain systems
- Quality assurance
- Safety compliance
- Customer service
- Strong multitasking
- Stress tolerance
- Detail-oriented
- Technician coordination
Timeline
Service Dispatcher
Willis Automotive
01.2026 - Current
Automotive Technician
Willis Automotive
03.2021 - 01.2026
Automotive Technician
Christian Brothers Automotive Corporation
05.2019 - 03.2021
Automotive Technician
Willis Automotive
01.2015 - 05.2019
Automotive Technician
Deery Brothers Chevrolet
01.2010 - 01.2015
A.A.S. - GM ASEP Program
Des Moines Area Community College
Bachelor of Science - Business Management
Boise State University