David Robb
East Peoria,IL
Summary
Dedicated service dispatch professional with expertise in work order management and customer consultations. Proven ability to enhance satisfaction through effective communication and timely service updates.
Overview
1
1
Certification
24
24
years of professional experience
Work History
Service Dispatcher
Truck Centers inc
Morton, Illinois
09.2015 - Current
- Coordinated service requests between customers and technicians to enhance operational efficiency.
- Monitored service progress and provided regular updates to customers, enhancing transparency and trust.
- Utilized dispatch software to track work orders and technician locations accurately.
- Collaborated with service teams to effectively prioritize urgent repair needs.
- Managed project adjustments and prioritized tasks for efficient high-volume service dispatching.
- Developed strategies to streamline customer service processes, boosting overall satisfaction.
- Ensured compliance with safety regulations during all service operations.
- Prepared invoices for completed jobs, verifying accuracy of billing information.
Service Advisor
Fyda Freightliner
Columbus, Ohio
08.2012 - 07.2015
- Guided customers through service inquiries and vehicle maintenance needs to enhance satisfaction.
- Clarified technician repair recommendations for customers, ensuring understanding and informed decisions.
- Efficiently coordinated service appointments and managed scheduling system.
- Streamlined processing of work orders and maintained accurate service records, supporting efficient service delivery.
Parts Manager
FOSTER'S TRUCK AND TRAILER
Columbus, Ohio
06.2008 - 07.2012
- Managed inventory levels for parts and supplies, ensuring optimal stock availability in high-volume truck and trailer operation.
- Coordinated with vendors to source quality parts, achieving timely deliveries that supported uninterrupted operations.
- Implemented inventory tracking systems to enhance order processing accuracy.
- Conducted regular audits to assess inventory accuracy and rectify discrepancies.
- Supervised staff to streamline workflow and ensure timely task completion, enhancing overall operational efficiency.
- Developed positive relationships with vendors to support operational needs.
- Assisted customers with inquiries, providing guidance on parts selection and compatibility.
- Maintained detailed records of all orders placed, received, and shipped.
Delivery Manager
Lowes Home Improvment
Columbus, Ohio
04.2002 - 06.2008
- Coordinated cross-functional teams to streamline operations and improve service delivery.
- Addressed performance issues within delivery team to elevate overall effectiveness.
- Trained delivery teams on risk and issue management accountability.
- Oversaw daily logistics operations, ensuring timely product availability in stores.
- Planned efficient or special deliveries through direct coordination with customers.
- Monitored organization of delivery department to maintain high standards.
- Monitored compliance with safety regulations and company policies across all operations.
- Facilitated staff training sessions on new processes and customer service techniques.
Education
Some College (No Degree) - MISSIONS
FAIRHAVEN BAPTIST COLLEGE
Chesterton, INSkills
- Service coordination
- Work order management
- Customer consultations
- Service scheduling
- Repair guidance
- Invoice processing
- Vehicle maintenance
Certification
- ASE MASTER DIESEL TECHNICIAN
Timeline
Service Dispatcher
Truck Centers inc
09.2015 - Current
Service Advisor
Fyda Freightliner
08.2012 - 07.2015
Parts Manager
FOSTER'S TRUCK AND TRAILER
06.2008 - 07.2012
Delivery Manager
Lowes Home Improvment
04.2002 - 06.2008
Some College (No Degree) - MISSIONS
FAIRHAVEN BAPTIST COLLEGE