Lisa McFarlin
Salisbury,Maryland
Summary
Attentive Dispatcher dedicated to providing reliable support and sound organization strategies for call coordination. Well-versed in telephone and two-way radio communication for relaying quick messages, work orders and field instructions. Skilled at recording and organizing incident reports and caller requests for easy reference.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Service Dispatcher
SERVICE TODAY, INC
Federalsburg, MD
03.2021 - Current
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Received new orders, prepared documentation and assigned personnel.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Exceeded goals through effective task prioritization and great work ethic.
- Responded to over 100 daily caller requests with information about assistance and timeframes.
Transportation Manager
J.B. Hunt Transport Services, Inc
Millsboro, DE
08.2020 - 03.2021
- Observed staff to review compliance and safety to minimize losses due to violations or damage.
- Prepared and updated employees' daily work schedules and resolved delivery problems.
- Oversaw team of 55 drivers by reviewing performance to promote timely and efficient deliveries and operations.
- Communicated with customer service and sales teams to improve productivity and service ratings.
- Organized records of vehicles, schedules and completed orders.
- Coordinated driver dispatch to accomplish daily delivery requirements.
Restaurant Manager
Applebee's Neighborhood Grill & Bar
Durham, NC
10.2017 - 07.2019
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained and supervised staff.
- Reconciled cash and credit card transactions to maintain accurate records.
- Led and directed team members on effective methods, operations and procedures.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
Shift Supervisor
Starbucks
Charleston, WV
02.2017 - 10.2017
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Applied security, safety and loss prevention strategies during shifts.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Delivered successful training to more than 25 employees during tenure, educating on successful work processes and productivity strategies.
Head Server
Bob Evans
Myrtle Beach, SC
02.2013 - 06.2016
- Trained new staff on restaurant operations and policies to strengthen performance.
- Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time.
- Stayed up-to-date on menu changes to help customers make food choices.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Trained staff members on use of POS system.
- Coached employees on salesmanship and updated menus to increase sales.
- Increased sales per customer by listening actively and recommending relevant menu items.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Supported needs of 15- person wait staff who attended to specific needs of countless customers daily for Bob Evans restaurant with social relevancy and intentionality.
Education
MBA - Health/Health Care Administration/ Management
Coastal Carolina University
Conway, SC05.2021
Bachelor of Science - Business Administration and Management
Coastal Carolina University
Conway, SC05.2016
Skills
- Service Coordination
- Work Crew Dispatch
- Problem Assessment
- Resource Coordination
- Calendar and Scheduling Software
- Client Interactions
- Active Listening
- Route Planning and Adjustment
- Operations Management
- Quality Control Standards
- Business Development
- Customer Needs Assessments
Certification
ServSafe - ServSafe Food Protection Manager Instructor
Issued Dec 2017 - Expires Dec 2022
Timeline
Service Dispatcher
SERVICE TODAY, INC
03.2021 - Current
Transportation Manager
J.B. Hunt Transport Services, Inc
08.2020 - 03.2021
Restaurant Manager
Applebee's Neighborhood Grill & Bar
10.2017 - 07.2019
Shift Supervisor
Starbucks
02.2017 - 10.2017
Head Server
Bob Evans
02.2013 - 06.2016
MBA - Health/Health Care Administration/ Management
Coastal Carolina University
Bachelor of Science - Business Administration and Management
Coastal Carolina University