Steve Maddux

• Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
• Worked closely with service manager to maintain optimum levels of communication to effectively and efficiently complete
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Kept detailed track of all available field personnel and all in-progress and completed calls.

• Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
• Monitored product quality and communicated necessary improvements to .
• Monitored product quality and communicated necessary improvements to service department.
• Met with customers to discuss service needs and develop effective and practical solutions.
• Managed team of 60 employees in service and detail processes to comply with policies across company.
• Guided techs on automotive repair, tool usage and equipment operation.
• Trained less-skilled service workers on standards, efficiency and conflict resolution for best-in-class customer service.
• Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
• Hired and trained new service workers to improve efficiency of department and cultivate productive work atmosphere.
• Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.

Duties were used car technician, writing repair orders, advising used car department manger on condition of vehicles , in charge of any sublet repairs needed, and tracked and advised all managed of process of vehicles until the vehicle was through service.

• Suggested add-on services that would be helpful to customers and improve bottom line.
• Pleasantly greeted customers and asked open-ended questions to better determine needs.