Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Paul Hunter

Gloucester,VA

Summary

Versatile iT Technician skillful in troubleshooting with top-notch repair knowledge and technical expertise. Accustomed to reviewing highly technical documentation to assess scope and develop repair strategy. Focused, reliable and results-driven with good safety records and attention to detail.

Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Expert Windows and IOS user. Boosts system performance by thoroughly evaluating and correcting different hardware and software issues.

Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Regional Deployment IT Technician

Apex Systems
11.2022 - Current
  • Updated asset management system to reflect work performed, monitored daily activity, installed and maintained PC hardware and handled other administrative duties.
  • Operated and maintained computers and related peripherals.
  • Deployed and tracked assets for customer use.
  • Received assets and moved equipment within or between facilities.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Configured hardware, devices and software to set up work stations for employees.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • SME for Enterprise network
  • Help customers decrypt and unlock internal/external hard drive related issues to bitlocker

IT Service Desk Analyst

SAIC
05.2022 - 10.2022
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Used ticketing systems to manage and process support actions and requests.
  • Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and Type.
  • Submitted service tickets for equipment maintenance requests.
  • Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
  • Translated complex technical issues into digestible language for non-technical users.
  • Monitored systems in operation and input commands to troubleshoot areas.
  • Assisted NMCI (Navy marine core) affiliated customers with technical support on the SMIT contract

Technical Producer

New Hope Fellowship
06.2015 - Current


  • Presented church production ideas and determined creative scenarios for production and delivery.
  • Developed church schedules for production, editing and duplication for timely delivery
  • Used OBS software to stream the church services, as well as Restream platform to stream to multiple platforms at once Facebook, YouTube, Faithlife, Twitch

Youth Counselor

Boys And Girls Club
02.2019 - 11.2021
  • Supervised youth in engaging environment to promote security and safety for all ages.
  • Monitored youth behavior and offered guidance and support for positive change.
  • Supervised individuals in small group atmosphere to cultivate safety, independence and structure.
  • Engaged and interacted with youth members, teaching sustainable habits and coping mechanisms.
  • Demonstrated positive influence to children by acting appropriately, being respectful to others and actively listening.
  • Liaised with parents and caregivers to provide updates on progress and behavior.
  • Encouraged children to talk issues out with each other and without anger, which eased tense situations.
  • Communicated closely with other counselors to devise programs and activities based on developmental and academic levels.
  • Assisted children and teens with homework, quizzed on material prior to tests and signed off on assignments.

Pro Loader

Home Depot
03.2020 - 03.2022
  • Operated power jacks, forklifts and Tool to maneuver products on to load trailers and trucks.
  • Visually inspected all pallets for deliveries to verify quality and accuracy of shipments.
  • Lifted and slid packages weighing up to 100 pounds pounds on conveyor belts to transport items.
  • Secured products on delivery trucks
  • Used wireless radio frequency systems and Home Depot work phones communication devices to communicate with colleagues.
  • Shipped material and performed boxing, packing, labeling and preparation of related documents.
  • Would help contractors build quotes on materials they would need to help complete there job. Once a quote was generated I would go and pick the materials myself band them and help load them on customers vehicles.

Sales Associate

Hibbetts Sports
06.2018 - 11.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Solved customer challenges by offering relevant products and services.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
  • Prepared large cash deposits with zero discrepancies.
  • Maintained customer satisfaction with quick and professional handling of product returns.

Education

Associate Degree - Cyber Security

Rappahannock Community College
Saluda, VA
12.2022

High School Diploma -

Gloucester High School
Gloucester, VA
06.2018

Skills

  • Prioritizing Workflows
  • Development Documentation
  • Virtual Local Area Networks
  • Technical Documentation and Reporting
  • Resolving Problems and Incidents
  • Hardware Installation
  • Organizational Skills
  • Startup and Shutdown Management
  • Microsoft Certification
  • Hardware and Software Repair
  • Help Desk Support
  • Shell Scripting
  • Troubleshooting Network Issues
  • Strong Relationships
  • Team Communication and Collaboration
  • Improvement Plans
  • Computer Hardware Knowledge
  • Web Applications
  • Employee Security Training
  • Customer Service
  • Technical Analysis
  • MS Office
  • New Installations

Certification

CompTIA A+

CompTIA Security+

Timeline

Regional Deployment IT Technician

Apex Systems
11.2022 - Current

IT Service Desk Analyst

SAIC
05.2022 - 10.2022

Pro Loader

Home Depot
03.2020 - 03.2022

Youth Counselor

Boys And Girls Club
02.2019 - 11.2021

Sales Associate

Hibbetts Sports
06.2018 - 11.2018

Technical Producer

New Hope Fellowship
06.2015 - Current

Associate Degree - Cyber Security

Rappahannock Community College

High School Diploma -

Gloucester High School

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Paul Hunter