Paul Jackson
Baltimore,MD
Summary
Dynamic and dependable professional with a proven track record at Giant Food Stores, excelling in customer service and efficient delivery operations. Skilled in loading and unloading, I consistently improved customer satisfaction through timely deliveries and effective communication. A collaborative team player, I thrive in fast-paced environments while maintaining a positive attitude.
Overview
2026
2026
years of professional experience
Work History
Delivery Driver
Giant Food Stores
Hanover, MD
- Navigated delivery routes efficiently, ensuring timely arrival of goods to customers.
- Maintained vehicle cleanliness and conducted routine inspections for safety compliance.
- Communicated effectively with customers to confirm delivery details and address inquiries.
- Loaded and unloaded products accurately, minimizing damage during transit.
- Assisted in inventory management by verifying product counts during deliveries.
- Collaborated with team members to optimize delivery schedules and improve service quality.
- Adapted quickly to changes in delivery routes or schedules based on operational needs.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Inventory Specialist
Ds Pipe and Steel
Baltimore, MD
- Managed inventory levels using ERP systems to optimize stock availability and reduce discrepancies.
- Conducted regular cycle counts to ensure accuracy of inventory records and improve data integrity.
- Collaborated with procurement team to forecast demand and streamline order processes for efficient supply chain management.
- Implemented standard operating procedures for inventory handling, enhancing compliance with safety regulations.
- Oversaw daily inventory operations, ensuring timely updates and documentation of stock changes and movements.
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
Personal Trainer
Iron Tribe Training Facility
Glen Burnie, MD
- Designed personalized fitness programs for diverse client needs.
- Conducted thorough assessments to track client progress and adjust training plans.
- Demonstrated proper exercise techniques to ensure safety and effectiveness.
- Maintained a clean and organized training environment to enhance client experience.
- Collaborated with clients to set realistic goals and motivate achievement.
- Utilized various fitness equipment and technology to optimize workouts.
- Provided nutritional guidance to complement fitness strategies for overall well-being.
- Fostered a supportive community atmosphere through group training sessions and events.
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Assisted clients with personal fitness goals through realistic objectives.
- Improved client fitness levels by developing personalized workout plans and monitoring progress.
- Explained exercise modifications and contraindicated movements to participants with history of injury.
Night Manager
Worlds Gym Glen Burnie
Glen Burnie, MD
- Supervised nightly operations to ensure a safe and welcoming environment for members.
- Managed staff schedules and delegated tasks to optimize team performance during peak hours.
- Resolved member inquiries and concerns promptly, enhancing overall customer satisfaction.
- Trained new employees on operational procedures, improving onboarding efficiency and effectiveness.
- Conducted regular facility inspections to maintain cleanliness and equipment functionality standards.
- Implemented inventory control measures, ensuring adequate supplies for daily operations.
- Developed promotional strategies for night classes, increasing participation rates among members.
- Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Handled emergency situations calmly and professionally, coordinating with necessary personnel to ensure guest safety and minimal disruption to their stay.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
Team Leader
Surperior Softwash
Linthicum Heights, MD
04.2023 - 01.2026
- Led team in executing high-quality soft washing services, ensuring customer satisfaction and adherence to safety protocols.
- Trained new staff on equipment usage and proper cleaning techniques, fostering a culture of excellence and teamwork.
- Streamlined operational workflows, enhancing efficiency in service delivery and reducing turnaround times.
- Monitored equipment maintenance schedules, ensuring optimal performance and minimizing downtime during operations.
- Developed training materials for staff development, improving skill sets and overall service quality across the team.
- Conducted regular team meetings to discuss goals, address challenges, and encourage open communication among team members.
- Implemented quality control measures to ensure compliance with industry standards and enhance customer trust in services provided.
- Coordinated logistics for job sites, optimizing resource allocation to improve project execution timelines and effectiveness.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
Tow Truck Driver
AZ Towing
Elkridge, MD
02.2022 - 03.2023
- Operated tow trucks to safely retrieve and transport vehicles from various locations.
- Conducted routine vehicle inspections to ensure operational safety and compliance with regulations.
- Assisted customers with inquiries, providing timely information regarding towing services and procedures.
- Coordinated with dispatch to prioritize calls and efficiently manage service routes.
- Maintained accurate records of tow requests, vehicle conditions, and customer interactions for reporting purposes.
- Implemented process improvements that enhanced response times and overall service efficiency.
- Resolved customer concerns effectively, fostering positive relationships and improving satisfaction levels.
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Provided reliable transportation for damaged vehicles while minimizing further damage using proper towing techniques.
- Secured vehicle to tow truck and checked all attachments for safe operation.
Hydrovac Operator
Jet Blast Inc
Pasadena, MD
01.2020 - 11.2022
- Operated hydrovac equipment for safe excavation and utility exposure.
- Led team in efficient site preparation and debris removal processes.
- Ensured compliance with safety regulations and environmental standards during operations.
- Trained new operators on equipment handling and best practices for efficiency.
- Collaborated with project managers to develop excavation plans and timelines.
- Monitored job sites for hazards, maintaining a safe work environment for all personnel.
- Completed pre- and post-trip inspections of vehicle and equipment.
- Used high-pressure water and vacuum system to remove dirt and debris from specific locations.
- Provided excellent customer service, addressing client concerns promptly and professionally while establishing strong relationships.
- Improved job site safety by conducting thorough pre-job hazard assessments and implementing necessary controls.
Education
No Degree - Health And Physical Fitness
Ann Arundel Community College
Arnold, MDAssociate of Applied Science - Human Services
Kaplin University
Florida City, FL05-2012
Skills
Positive attitude
Customer service
Valid Driver's license
Teamwork and collaboration
Attention to detail
Dependable and reliable
Loading and unloading
Heavy lifting
Order picking and processing
Stocking and inventory
Forklift operation
Shipping and packaging
Dispatch communication
Documentation and reporting
Equipment operation
Timeline
Team Leader
Surperior Softwash
04.2023 - 01.2026
Tow Truck Driver
AZ Towing
02.2022 - 03.2023
Hydrovac Operator
Jet Blast Inc
01.2020 - 11.2022
Delivery Driver
Giant Food Stores
Inventory Specialist
Ds Pipe and Steel
Personal Trainer
Iron Tribe Training Facility
Night Manager
Worlds Gym Glen Burnie
No Degree - Health And Physical Fitness
Ann Arundel Community College
Associate of Applied Science - Human Services
Kaplin University