Paul J Hazuda
Milwaukee
Summary
Operations professional with commitment to high standards and impactful results. Known for improving operational efficiency and supporting business goals through data-driven decisions. Highly collaborative team player who adapts to changing needs and delivers reliable outcomes. Skilled in data analysis and process optimization.
Overview
39
39
years of professional experience
1
1
Certification
Work History
City Letter Carrier
USPS
Milwaukee, WI
02.2025 - Current
- Delivered mail accurately within designated routes, ensuring timely service to residents and businesses.
- Operated postal delivery vehicle safely while adhering to traffic regulations and company policies.
- Maintained organized delivery schedules, adapting quickly to route changes and unexpected conditions.
- Assisted in sorting mail efficiently, collaborating with team members to enhance workflow processes.
Integration Engineer
A.P. Moller - Maersk
Florham Park, NJ
01.2022 - 01.2024
- Provides IT support for Logistics Applications e.g., Warehouse Management System, Transport Management System, Freight Management System etc.
- Manages and track all incidents and service requests to resolution; ensuring that SLAs are met.
- Monitors applications proactively to detect and resolve any application performance degradation or unavailability; ensuring availability is as close to 100% as possible.
- Eliminate outage and other production interruptions with appropriate individuals/groups.
- Ensuring effective communication and coordination.
- Performs program modification and program deployment when needed.
- Performs program QA and QC when needed.
- Produce reports from the supporting applications when needed.
- Oversee the responsibilities of the team and improve the team's proficiency.
- Provide onsite applications support around the globe.
Application Support Analyst
Hamburg Sud North America, Inc.
Morristown, NJ
01.2019 - 01.2022
- Main role is to provide support to regional systems / business departments. Services include release implementation, application/system updates and ticket resolution support.
- Document all service requests and incidents using the ticketing system (OmniTracker, ServiceNow).
- Ensure all EDI transaction message sets are moving properly back and forth between Gentran, tibco and the legacy system (Linux) and external providers.
- Around the clock availability for emergent EDI issues.
- Lead or participate in EDI Failure Improvement initiative.
- Manage special projects upon request.
- Provide support for core business applications (Globe, JP Morgan (lock box), ACCPAC,).
- Provide weekend coverage for Customs issues (24 hr. rule).
- Suggest improvements in processes, workflow or polices where appropriate.
- Research Shipping.
Service Desk Administrator
Hamburg Sud North America, Inc.
Morristown, NJ
01.2011 - 01.2019
- Single point of contact (SPOC) between the IT service department and the end-user managing Incidents and Service Requests handling communication between IT and the end users.
- Receives all calls, e-mails and walk-ins and monitors alert events; prioritize and categorize incidents; escalate incidents, and provide updates to the customer staff and IT group(s) on the progress of resolving reported issues following ITIL framework and methodology.
- Provides support to end users helping solve any hardware, software, or connectivity issues.
- Proactively manage the ticketing environment and assume end-to-end ownership of service interruptions, escalations and other high priority issues ensuring Major and Mass Incident processes are followed.
- Troubleshoot network solutions (desktop, laptop, thin client connectivity).
- Coordinate physical networking functions such as installation of network cables; patch panel cabling, switches, printers, etc.
- Provide local technical documentation and/or materials upon request or as necessary.
- Ability to install workstation images from deployment servers.
- Image and configure desktops and laptops, Access points, Flat Screens, kiosks and projectors.
- Using tools such as Citrix Workspace, Citrix Director, SCCM Client Center, Windows Powershell, Office 365, Active Directory Users and Computers, Sharepoint Online, Omni Tracker, Service Now, MS Teams, Cisco Unified Communications Console, Click2 Call, Virtual desktop environments, Trend Micro, Power BI.
- Internal support of proprietary applications used within the organization like Globe, Docsys and WTC for example Some with LINUX back end and some with Oracle database back end all needing constant nuanced solutions for niche issues that occur at random.
Secondary Teacher
Board of Education
Paterson, NJ
01.2008 - 01.2011
- Assumes professional responsibility for providing learning experiences and supervision of assigned students in a supportive and positive classroom climate that develops in each student the skills, attitudes, and knowledge to meet and exceed State Core Curriculum Standards, following the approved curricula and directives of the school.
- Achieving academic excellence requires working collaboratively with other faculty members and with parents & guardians of each student.
Information Systems Operator
Hamburg Sud North America, Inc.
Morristown, NJ
01.2004 - 01.2008
- Employed as a Systems Operator in support of two Fujitsu-Siemens Linux mainframe servers.
- Daily responsibilities included verifying system backups, systems & database administration, system monitoring, troubleshooting and resolving hardware & software issues.
Project Coordinator
AT&T Wireless
Paramus, NJ
01.2000 - 01.2001
- Interfaced with AXYS Test Development Team via telephone and email to ascertain configuration requirements to support test environment.
- Assisted in identifying dependencies and issues to avoid delays of test completion and product deployment.
Help Desk Operator
Dial America Marketing
Mahwah, NJ
01.1996 - 01.2000
- Supported branch offices and conducted nightly system offloads and backups for IBM RISC 6000 servers.
Engineering Technician
Dial America Marketing
Mahwah, NJ
01.1992 - 01.1996
- Bench and field level installation, troubleshooting and repair of automated dialing system and file server and related peripherals.
- Travel required throughout country installing proprietary file systems in Branch Offices.
Field Service Technician
Spectradyne Inc.
New York, NY
01.1987 - 01.1992
- Field Service Technician who supported pay-per-view entertainment systems in the Hotel Industry.
Education
B.A. - English
Montclair State University
Upper Montclair, NJ01.1987
A.S. - Electronic Engineering
National Education Center RETS Campus
Nutley, NJSkills
- Analytical reporting expertise
- Process optimization
- Workflow optimization
- Data analysis
Certification
Standard Certificate, NJ State Board of Education, 2009-01-01, Teacher of English
Languages
English
Native or Bilingual
Interests
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Cooking
- I participate in a variety of outdoor recreational activities
Timeline
City Letter Carrier
USPS
02.2025 - Current
Integration Engineer
A.P. Moller - Maersk
01.2022 - 01.2024
Application Support Analyst
Hamburg Sud North America, Inc.
01.2019 - 01.2022
Service Desk Administrator
Hamburg Sud North America, Inc.
01.2011 - 01.2019
Secondary Teacher
Board of Education
01.2008 - 01.2011
Information Systems Operator
Hamburg Sud North America, Inc.
01.2004 - 01.2008
Project Coordinator
AT&T Wireless
01.2000 - 01.2001
Help Desk Operator
Dial America Marketing
01.1996 - 01.2000
Engineering Technician
Dial America Marketing
01.1992 - 01.1996
Field Service Technician
Spectradyne Inc.
01.1987 - 01.1992
A.S. - Electronic Engineering
National Education Center RETS Campus
B.A. - English
Montclair State University