Paul Johnson Jr
Antioch,CA
Summary
Hardworking Department Secretary bringing extensive experience in administrative support along with exceptional verbal and written communication skills. Adept at managing a wide range of tasks simultaneously without sacrificing standards of quality or service. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
Department Secretary
Kaiser Permanente
Union City, CALIFORNIA
04.2019 - 05.2021
- Managed computer database and physical department records.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Produced and reviewed documentation, spreadsheets and presentations for department use.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Composed, edited and typed complex memos and reports with job-related software.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
PBX Operator
Kaiser Permanente
Fremont, CA
09.2005 - 04.2019
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
- Provided training and coaching to new PBX operators.
- Took messages from callers and accurately relayed details to intended staff.
- Completed connections between callers, departments and professionals.
- Handled incoming and outgoing calls according to standard operating procedures.
- Alerted staff of emergency information and general announcements using PA system.
- Utilized paging technology within organization to connect quickly with key people.
- Monitored emergency and code alarms, making emergency announcements or routing emergency calls to appropriate location.
Education
High School Diploma -
James Logan High School
Union City, CA06.1978
Skills
- Staff Training
- Inventory Coordination
- Bookkeeping Skills
- Appointment Scheduling
- Clerical Support
- Customer Service
- Data Entry Documentation
- Website Updating
- Scheduling
- Administrative Procedures
Timeline
Department Secretary
Kaiser Permanente
04.2019 - 05.2021
PBX Operator
Kaiser Permanente
09.2005 - 04.2019
High School Diploma -
James Logan High School