Paul Jonas
Bedford,OH
Summary
Dedicated customer service professional with strong active listening and critical thinking skills. Proven experience in data entry and call center environments, enhancing service protocols and team collaboration.
Overview
21
21
years of professional experience
Work History
Customer Service Representative
MGM Rewards Gas and Wash
Northfield, OH
11.2024 - Current
- Assisted customers with inquiries and resolved issues efficiently to enhance satisfaction.
- Processed transactions accurately using point-of-sale systems for streamlined service delivery.
- Maintained product knowledge to provide accurate information and recommendations to customers.
- Collaborated with team members to improve service protocols and reduce wait times.
Meat Server
Fred Meyer
Spokane, Washington
04.2022 - 10.2024
- Provided exceptional customer service by accurately processing meat orders and addressing inquiries.
- Maintained cleanliness and organization of meat display area to ensure product quality.
- Assisted in inventory management by tracking stock levels and placing orders as needed.
- Collaborated with team members to optimize workflow during peak hours for improved efficiency.
Customer Service Representative Team Lead
Circle K
Spokane, WA
12.2020 - 04.2022
- Led team in delivering exceptional customer service, enhancing satisfaction and loyalty.
- Trained and mentored new representatives to ensure adherence to company standards.
- Evaluated customer feedback to pinpoint service improvement opportunities and executed targeted solutions.
- Oversaw daily operations, ensuring efficient workflow and staff performance compliance.
Data Preservation Assistant
Montana Bureau of Mines and Geology
Butte, MT
04.2013 - 08.2015
- Coordinated data entry and management for geological surveys and reports.
- Assisted in the preparation of geological materials for presentations and publications.
- Developed and maintained filing systems to ensure efficient data retrieval.
- Supported project teams by compiling research findings and summarizing key insights.
Call Center Customer Service Representative
Call-Tech Communications
Columbus, OH
02.2005 - 06.2006
- Resolved customer inquiries effectively through active listening and problem-solving techniques.
- Maintained accurate records of customer interactions using CRM software to ensure service continuity.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Bachelor of Science - Network Technology
Montana Tech of The University of Montana
Butte, MT05-2018
Associate of Applied Science - Web Development And Administration
Highlands College
Butte, MT05-2018
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Computer proficiency
Timeline
Customer Service Representative
MGM Rewards Gas and Wash
11.2024 - Current
Meat Server
Fred Meyer
04.2022 - 10.2024
Customer Service Representative Team Lead
Circle K
12.2020 - 04.2022
Data Preservation Assistant
Montana Bureau of Mines and Geology
04.2013 - 08.2015
Call Center Customer Service Representative
Call-Tech Communications
02.2005 - 06.2006
Bachelor of Science - Network Technology
Montana Tech of The University of Montana
Associate of Applied Science - Web Development And Administration
Highlands College